My car was towed by this company, and when I called their number, I was directly connected to the driver instead of someone in the office. I’m not sure why I had to speak with the driver rather than an office representative. Anyway, the driver was waiting in a parking lot of a store near my home and was expecting my call. When I reached him, he offered me two options: pay him $350 to retrieve my car in that parking lot or go to the yard and pay $550.
When I began asking questions, he became angry and started speaking to me aggressively before hanging up on me, telling me I could pick up my car from the yard in three hours. I have no idea why I had... read full review
October 2024
This place deserves transparent reviews although it won’t do much to change the service. This sort of business will operate as long as there is the demand. The customer service is awful and not trustworthy.
September 2024
I had a very frustrating experience with this towing company today. My car was parked right outside my garage while I was loading items inside. Despite my immediate presence and attempts to stop them, the tow truck driver proceeded to tow my car. I ran after the truck for two blocks, but they sped up, causing further distress and an unsafe towing situation.
While I acknowledge my mistake in parking, I am appalled by the lack of basic courtesy. I would have gladly paid the fee to avoid this situation if they had just stopped when they saw me running after them. Was it really worth $315 to handle the situation this way?
My car was towed by this company, and when I called their number, I was directly connected to the driver instead of someone in the office. I’m not sure why I had to speak with the driver rather than an office representative. Anyway, the driver was waiting in a parking lot of a store near my home and was expecting my call. When I reached him, he offered me two options: pay him $350 to retrieve my car in that parking lot or go to the yard and pay $550.
When I began asking questions, he became angry and started speaking to me aggressively before hanging up on me, telling me I could pick up my car from the yard in three hours. I have no idea why I had... read full review
This place deserves transparent reviews although it won’t do much to change the service. This sort of business will operate as long as there is the demand. The customer service is awful and not trustworthy.
I had a very frustrating experience with this towing company today. My car was parked right outside my garage while I was loading items inside. Despite my immediate presence and attempts to stop them, the tow truck driver proceeded to tow my car. I ran after the truck for two blocks, but they sped up, causing further distress and an unsafe towing situation.
While I acknowledge my mistake in parking, I am appalled by the lack of basic courtesy. I would have gladly paid the fee to avoid this situation if they had just stopped when they saw me running after them. Was it really worth $315 to handle the situation this way?