Austin came out for the service call, pinpointed the problem right away, and had us up and running again in minutes. You can’t beat that type of service. And he was available on a Saturday, when we thought we would probably have to be without the appliance for an extended period of time because of the holiday weekend. Thank you, Austin!
September 2024
My complaint is with Sears policy (or possibly the policy of my home warranty) and not with John, who was great. I knew something was not right when John said the problem with our washer was the water pump. The control panel was having issues for a while until it finally stopped working but he said they are only authorized to fix one issue at a time. If that issue doesn't resolve the problem they go on to the next issue. So, proceeding this way, we had to wait a week for the first part to come in. Then when he came by and replaced the water pump, of course it didn't resolve the issue and we had to wait another week for the control panel to come in. We did not... read full review
September 2024
Ron was on time and very professional. He inspected the AC and explained what he found was the problem. He then proceeded to install a new unit and ensured it functioned correctly. Ron was very thorough and checked several other areas to ensure they were working properly.
Austin came out for the service call, pinpointed the problem right away, and had us up and running again in minutes. You can’t beat that type of service. And he was available on a Saturday, when we thought we would probably have to be without the appliance for an extended period of time because of the holiday weekend. Thank you, Austin!
My complaint is with Sears policy (or possibly the policy of my home warranty) and not with John, who was great. I knew something was not right when John said the problem with our washer was the water pump. The control panel was having issues for a while until it finally stopped working but he said they are only authorized to fix one issue at a time. If that issue doesn't resolve the problem they go on to the next issue. So, proceeding this way, we had to wait a week for the first part to come in. Then when he came by and replaced the water pump, of course it didn't resolve the issue and we had to wait another week for the control panel to come in. We did not... read full review
Ron was on time and very professional. He inspected the AC and explained what he found was the problem. He then proceeded to install a new unit and ensured it functioned correctly. Ron was very thorough and checked several other areas to ensure they were working properly.