My husband and I are on our first cross country trip (Massachusetts to California and back again) in our new to us 2021 Winnebago Solis 59P. While on the trip we discovered a leak from the fresh water system. Ryan responded promptly to our request for service, was quick to answer emails, and met us even when we showed up early (California traffic is unpredictable!). The service team kept their promises on times and communicated clearly and often. The technician was adept at diagnosing and repairing the leak in our screen and water pump. Everyone was friendly and polite. Ryan even suggested a nearby breakfast place we could walk to (it was excellent too!). All in all... read full review
October 2023
Anthony Jerez (Tony) took care of our travel trailer that needed warranty work. He was professional and very knowledgeable. There was more than a few items that needed to be taken care. Tony explained the process on how the warranty work is approved by Jayco. Tony kept me updated on the progress with the work on our trailer. We ended up getting the Trailer back much sooner than expected. Tony made sure everything was done correctly before calling me to pick it up. Tony was going on vacation so when I picked it up he wasn't there but another gentleman was there to release it to me ( I don't remember his name unfortunately) this person was very thorough and showed... read full review
August 2023
Ryan Wade was great to work with! Did what he said and had my RV done a day early. Under new ownership Ryan was able fix what the previous ownership could not. Probably 4 or 5 trips to this location. Joan Mushgrave get -stars. After dealing with Josh during the Richardson ownership to see he was still there was very disappointing. I called him out that after a year working with him he referred me to manufacture. This is after selling a trickle charger to fix one of the problems. After leaving here I drove down to the show room where I thought I would trade my name on a new super C or class A. Which I will be buying in the next few months. After seeing that Matt (-stars),... read full review
My husband and I are on our first cross country trip (Massachusetts to California and back again) in our new to us 2021 Winnebago Solis 59P. While on the trip we discovered a leak from the fresh water system. Ryan responded promptly to our request for service, was quick to answer emails, and met us even when we showed up early (California traffic is unpredictable!). The service team kept their promises on times and communicated clearly and often. The technician was adept at diagnosing and repairing the leak in our screen and water pump. Everyone was friendly and polite. Ryan even suggested a nearby breakfast place we could walk to (it was excellent too!). All in all... read full review
Anthony Jerez (Tony) took care of our travel trailer that needed warranty work. He was professional and very knowledgeable. There was more than a few items that needed to be taken care. Tony explained the process on how the warranty work is approved by Jayco. Tony kept me updated on the progress with the work on our trailer. We ended up getting the Trailer back much sooner than expected. Tony made sure everything was done correctly before calling me to pick it up. Tony was going on vacation so when I picked it up he wasn't there but another gentleman was there to release it to me ( I don't remember his name unfortunately) this person was very thorough and showed... read full review
Ryan Wade was great to work with! Did what he said and had my RV done a day early. Under new ownership Ryan was able fix what the previous ownership could not. Probably 4 or 5 trips to this location. Joan Mushgrave get -stars. After dealing with Josh during the Richardson ownership to see he was still there was very disappointing. I called him out that after a year working with him he referred me to manufacture. This is after selling a trickle charger to fix one of the problems. After leaving here I drove down to the show room where I thought I would trade my name on a new super C or class A. Which I will be buying in the next few months. After seeing that Matt (-stars),... read full review