Be very careful working with Home depot home services department.They are not covered by the same rules that all other contractors are that the contractor can only take 10% before the job,and they either lie or forget to give you correct information on the job. They took full payment for a garage cabinet installation job in august that they told me would be done no later than November and then they moved the date to either January or February. When I tried to cancel because I wanted the job done by November they told me that they would charge me 30% cancellation fee. there is no mention of 30% in the contract. The original salesman lied to me by not putting in the request... read full review
January 2017
WORST SERVICE EVER! I WENT TO GET A QUOTE ON SHUTTER BLINDS YESTERDAY NIGHT 7/11/2016 WAITED 45MIN FOR 1 REPRESENTED JUST TO TELL ME HE CANT HELP ME AS THAT IS NOT IN HIS DEPARTMENT HE THEN PAGES A WOMEN TO COME HELP ME. 30 MIN PASS STILL NO ONE SHOWS UP. I FIND ANOTHER SALES ASSOCIATE HE STATED HE WOULD SEARCH FOR THE PERSON, SHE WAS FOUND, SHE WAS HELPING ANOTHER CUSTOMER. WE WAIT ANOTHER 30MIN SHE SAW WE WERE WAITNG, SHE WAS STILL WITH THE SAME CLIENT DIDNT BOTHER TO SAY, "I KNOW YOU ARE WAITING I'LL BE WITH YOU AS SOON AS I CAN. I AM FED UP AS I HAVE WAITED OVER AN HOUR. I GO TO THE FRONT DESK THEY ASK HER IF SHE IS ALMOST DONE LOOKS AT ME ROLLS HER EYES... read full review
October 2016
The five stars is going to Janet in the kitchen design department. My husband and I just recently purchased a condo and we started looking into custom cabinets. We were totally blown away with how expensive it was going to be to redo a very small kitchen; thus, we began looking at the cabinets Home Depot has to offer. Although we have yet to get the cabinets we selected from Home Depot, I was so thankful we met and worked with Janet in the kitchen design department. Most of our trips to Home Depot end in us being completely frustrated with the customer service but Janet is one employee who goes above and beyond, truly takes an interest in her job and enjoys helping you... read full review
Be very careful working with Home depot home services department.They are not covered by the same rules that all other contractors are that the contractor can only take 10% before the job,and they either lie or forget to give you correct information on the job. They took full payment for a garage cabinet installation job in august that they told me would be done no later than November and then they moved the date to either January or February. When I tried to cancel because I wanted the job done by November they told me that they would charge me 30% cancellation fee. there is no mention of 30% in the contract. The original salesman lied to me by not putting in the request... read full review
WORST SERVICE EVER! I WENT TO GET A QUOTE ON SHUTTER BLINDS YESTERDAY NIGHT 7/11/2016 WAITED 45MIN FOR 1 REPRESENTED JUST TO TELL ME HE CANT HELP ME AS THAT IS NOT IN HIS DEPARTMENT HE THEN PAGES A WOMEN TO COME HELP ME. 30 MIN PASS STILL NO ONE SHOWS UP. I FIND ANOTHER SALES ASSOCIATE HE STATED HE WOULD SEARCH FOR THE PERSON, SHE WAS FOUND, SHE WAS HELPING ANOTHER CUSTOMER. WE WAIT ANOTHER 30MIN SHE SAW WE WERE WAITNG, SHE WAS STILL WITH THE SAME CLIENT DIDNT BOTHER TO SAY, "I KNOW YOU ARE WAITING I'LL BE WITH YOU AS SOON AS I CAN. I AM FED UP AS I HAVE WAITED OVER AN HOUR. I GO TO THE FRONT DESK THEY ASK HER IF SHE IS ALMOST DONE LOOKS AT ME ROLLS HER EYES... read full review
The five stars is going to Janet in the kitchen design department. My husband and I just recently purchased a condo and we started looking into custom cabinets. We were totally blown away with how expensive it was going to be to redo a very small kitchen; thus, we began looking at the cabinets Home Depot has to offer. Although we have yet to get the cabinets we selected from Home Depot, I was so thankful we met and worked with Janet in the kitchen design department. Most of our trips to Home Depot end in us being completely frustrated with the customer service but Janet is one employee who goes above and beyond, truly takes an interest in her job and enjoys helping you... read full review