Dr. Randolph Brown

Dr. Randolph Brown's optometry office has received mixed reviews from patients. On one hand, some patients have had positive experiences with the doctor, describing him as attentive, pleasant, and thorough in his explanations. The office is also praised for its wide selection of stylish frames at various price points. The receptionist and assistants have been helpful, and some patients have reported feeling welcome and cared for. On the other hand, some patients have had negative interactions with the office staff, particularly with certain front desk representatives. These interactions have been described as rude, unhelpful, and dismissive. Some patients have reported feeling unwelcome, and that their concerns were not taken seriously. The office manager has also been criticized for being unprofessional and confrontational. It's clear that Dr. Brown himself has a good reputation among some patients, but the office staff's customer service skills need improvement. Patients expect to be treated with respect and kindness, and it's essential for the office to address these issues to provide a better experience for all patients.