Optum services are going down hill. I've been a patient for a long time of Dr Hamad who is a great doctor for over 25 yrs .Unfortunately Dr Hamad retired & Optum took over her group with new staffs except for Annie who Optum kept. One example of how very dissatisfied I am with this medical group is that they are very inconsiderate , I was 10 min late for my appt due to unexpected traffic delay & I was rushing to get in the office to check in . I told them I was in a heavy traffic it took me over 45 min to get w/c normally it takes me 25-30 min to be there. They refused to take me in with the reason I was 10 min late & they only have 1 Dr or PA working... read full review
February 2024
Called my primary care provider office of 30+ years for an annual physical exam. The earliest they can book me is 5 months out even with PPO. Unbelievable! Looking to change to a new clinic and parting way with my good doctor. Ever since Health Care Partners Medical Group was bought by Optum Medical Group, everything just went down hill. Requesting an appointment is horrendously long now for any type of services, the time spent with the doctor is way too short and so many new faces which is an indicator that employees are leaving. Wake up Optum or your patients too will be leaving.
December 2023
to start, i LOVE the provider, Carolyn? i think was her name? i saw her recently and she seemed to genuinely care, and listened and got me referrals and meds and educated me and overall great experience however, i have also had terrible experiences here. for instance, Dr.Hakimeh once said "so what?" after i told him i was in so much pain i couldn't walk independently. i explained that im 20 years old and was struggling to shower, go to work or class or anything else independently and all he did was write me a note. even if what i was going through wasn't that bad when is it ever acceptable to say "so what?" to a patient?? i've also had... read full review
Optum services are going down hill. I've been a patient for a long time of Dr Hamad who is a great doctor for over 25 yrs .Unfortunately Dr Hamad retired & Optum took over her group with new staffs except for Annie who Optum kept. One example of how very dissatisfied I am with this medical group is that they are very inconsiderate , I was 10 min late for my appt due to unexpected traffic delay & I was rushing to get in the office to check in . I told them I was in a heavy traffic it took me over 45 min to get w/c normally it takes me 25-30 min to be there. They refused to take me in with the reason I was 10 min late & they only have 1 Dr or PA working... read full review
Called my primary care provider office of 30+ years for an annual physical exam. The earliest they can book me is 5 months out even with PPO. Unbelievable! Looking to change to a new clinic and parting way with my good doctor. Ever since Health Care Partners Medical Group was bought by Optum Medical Group, everything just went down hill. Requesting an appointment is horrendously long now for any type of services, the time spent with the doctor is way too short and so many new faces which is an indicator that employees are leaving. Wake up Optum or your patients too will be leaving.
to start, i LOVE the provider, Carolyn? i think was her name? i saw her recently and she seemed to genuinely care, and listened and got me referrals and meds and educated me and overall great experience however, i have also had terrible experiences here. for instance, Dr.Hakimeh once said "so what?" after i told him i was in so much pain i couldn't walk independently. i explained that im 20 years old and was struggling to shower, go to work or class or anything else independently and all he did was write me a note. even if what i was going through wasn't that bad when is it ever acceptable to say "so what?" to a patient?? i've also had... read full review