Optum - Glendora

Oct 2024

Optum services are going down hill. I've been a patient for a long time of Dr Hamad who is a great doctor for over 25 yrs .Unfortunately Dr Hamad retired & Optum took over her group with new staffs except for Annie who Optum kept. One example of how very dissatisfied I am with this medical group is that they are very inconsiderate , I was 10 min late for my appt due to unexpected traffic delay & I was rushing to get in the office to check in . I told them I was in a heavy traffic it took me over 45 min to get w/c normally it takes me 25-30 min to be there. They refused to take me in with the reason I was 10 min late & they only have 1 Dr or PA working that day . I only saw 1 patient @ that time in the waiting area & was hoping they can still get me in but Annie said they can't take me in because they have a new algorithm to follow!!!I It's very disappointing how they can't bend their rule due to my circumstances . They told me to just go to Urgent Care!! They shd have notified me ahead of time of their new policy before giving me my appt. because I wasted my time going there. So I told my husband that we shd start looking to transfer to a different medical group or Insurance .

Feb 2024

Called my primary care provider office of 30+ years for an annual physical exam. The earliest they can book me is 5 months out even with PPO. Unbelievable! Looking to change to a new clinic and parting way with my good doctor. Ever since Health Care Partners Medical Group was bought by Optum Medical Group, everything just went down hill. Requesting an appointment is horrendously long now for any type of services, the time spent with the doctor is way too short and so many new faces which is an indicator that employees are leaving. Wake up Optum or your patients too will be leaving.

Dec 2023

to start, i LOVE the provider, Carolyn? i think was her name? i saw her recently and she seemed to genuinely care, and listened and got me referrals and meds and educated me and overall great experience however, i have also had terrible experiences here. for instance, Dr.Hakimeh once said "so what?" after i told him i was in so much pain i couldn't walk independently. i explained that im 20 years old and was struggling to shower, go to work or class or anything else independently and all he did was write me a note. even if what i was going through wasn't that bad when is it ever acceptable to say "so what?" to a patient?? i've also had some issues with billing, they've charged me three times for the same clinic visit, and sent a bill for over $200 for a vaccine i was told would be covered by my insurance. my credit has now taken a hit because i couldn't pay that immediately and if i had know it would be $200 i wouldn't have gotten it. TLDR: i've had some of the best and some of the worst doctors visits here. i don't think the problem is with the whole office just certain people but be warned it's pretty hit or miss