I had a Navien tankless water heater installed several years ago by someone else. The installer did a great job, but after about a month when there was a fault/error code and the heater stopped, he said to unplug it and plug it back in. Going forward, this happened several times so I called Navien; they recommended I get an authorized service tech out there so they could troubleshoot the issue over the phone. I called Ernie's, the closest Navien approved company. Ben came out the next day, got on the phone with Navien and ordered a new PCB under warranty. Because I took to long to address this, labor was not covered, but that's understandable.... read full review
May 2023
John and his assistant were completely friendly and efficient. They came out within a day of our call, installed a toilet then began installation of a sink. I had purchased the wrong type of faucet so they had to come back the next day to complete the job after I’d obtained the correct faucet. Their work was excellent, they didn’t complain about my faucet mix-up, and they returned swiftly to finish the job. I give them an A+. Phill Laursen
May 2023
John and his assistant were completely friendly and efficient. They came out within a day of our call, installed a toilet then began installation of a sink. I had purchased the wrong type of faucet so they had to come back the next day to complete the job after I’d obtained the correct faucet.Their work was excellent, they didn’t complain about my faucet mix-up, and they returned swiftly to finish the job.I give them an A+.Phill LaursenService: Toilet installation
I had a Navien tankless water heater installed several years ago by someone else. The installer did a great job, but after about a month when there was a fault/error code and the heater stopped, he said to unplug it and plug it back in.
Going forward, this happened several times so I called Navien; they recommended I get an authorized service tech out there so they could troubleshoot the issue over the phone.
I called Ernie's, the closest Navien approved company. Ben came out the next day, got on the phone with Navien and ordered a new PCB under warranty. Because I took to long to address this, labor was not covered, but that's understandable.... read full review
John and his assistant were completely friendly and efficient. They came out within a day of our call, installed a toilet then began installation of a sink. I had purchased the wrong type of faucet so they had to come back the next day to complete the job after I’d obtained the correct faucet. Their work was excellent, they didn’t complain about my faucet mix-up, and they returned swiftly to finish the job. I give them an A+. Phill Laursen
John and his assistant were completely friendly and efficient. They came out within a day of our call, installed a toilet then began installation of a sink. I had purchased the wrong type of faucet so they had to come back the next day to complete the job after I’d obtained the correct faucet.Their work was excellent, they didn’t complain about my faucet mix-up, and they returned swiftly to finish the job.I give them an A+.Phill LaursenService: Toilet installation