Starting with working with Zach Bassell who had a very professional but not overly endearing demeanor. Very informative and experienced. When we were undecided about something he would make a valued suggestion from his experience. He was very helpful in every way and this whole process was plain easier with his help. The chaplain Greg Anderson was exceptional as well. The staff present for the viewing were very helpful and polite and looked sharp and respectful for the occasion. The mortician did an exceptional job making my mother look very beautiful and peaceful… a lot better than when I last saw her. My last sight of her was more positive and peaceful. M & W... read full review
July 2024
Zach and his team went above and beyond. I am so beyond happy with the service and how streamlined the everything was. I had specifications with my Nanis appearance and requests for her viewing and they exceeded my expectations. I was not looking forward to planning this, as this loss was very very hard for me, but the whole team made me feel like they were family, so attentive and caring. Zach was so timely when I had any questions, the beautician (I think her name started with a C) was so caring to understand what my beautiful Nani looked like and went above and beyond with my hair dye request, the service was beautiful and was so nice to have help with the men helping... read full review
February 2024
Had an issue and reported it. The manager Michael kindly called me he listened and acknowledged the situation. He was very customer service oriented, which in this field it is a MUST. Thank you.
Starting with working with Zach Bassell who had a very professional but not overly endearing demeanor. Very informative and experienced. When we were undecided about something he would make a valued suggestion from his experience. He was very helpful in every way and this whole process was plain easier with his help. The chaplain Greg Anderson was exceptional as well. The staff present for the viewing were very helpful and polite and looked sharp and respectful for the occasion. The mortician did an exceptional job making my mother look very beautiful and peaceful… a lot better than when I last saw her. My last sight of her was more positive and peaceful. M & W... read full review
Zach and his team went above and beyond. I am so beyond happy with the service and how streamlined the everything was. I had specifications with my Nanis appearance and requests for her viewing and they exceeded my expectations. I was not looking forward to planning this, as this loss was very very hard for me, but the whole team made me feel like they were family, so attentive and caring. Zach was so timely when I had any questions, the beautician (I think her name started with a C) was so caring to understand what my beautiful Nani looked like and went above and beyond with my hair dye request, the service was beautiful and was so nice to have help with the men helping... read full review
Had an issue and reported it. The manager Michael kindly called me he listened and acknowledged the situation. He was very customer service oriented, which in this field it is a MUST. Thank you.