Awful repair company that contracts through Sears Home Appliance Repair so don’t book your repairs through Sears either. It took them seven months to fix our refrigerator which is from 2022. Our refrigerator stopped working properly in February and wasn’t fixed until September so we had to constantly be putting ice packs and frozen drink bottles in our fridge all summer long and had a lot of perishables go bad quickly. Luckily we had a stand-alone freezer for frozen items.
In February they diagnosed the problem with the fridge incorrectly and then claimed the job was done. It wasn’t until July that they sent a different repairman that was more... read full review
August 2024
The drain line for my freezer was freezing up and flooded the kitchen. They fixed it and have very reasonable rates which saved me from needing to buy a new refrigerator. I have used this company to repair my wall oven and trash compactor. Very knowledgeable, always on time and very professional.
June 2024
Worst and horrible customer service. When I called to verify a part number, the office staff said they didn’t have the part number. I said the part number is on the invoice. She said she didn’t have the invoice. Said to call warranty company. Staff must hate their job. The warranty company said they should have given the part number to me. I have A and R in my phone contacts to never use again for a home warranty repair. I noticed all the ‘1 stars’ on their reviews. Company should not be in business. Staff hung up on me!
Awful repair company that contracts through Sears Home Appliance Repair so don’t book your repairs through Sears either. It took them seven months to fix our refrigerator which is from 2022. Our refrigerator stopped working properly in February and wasn’t fixed until September so we had to constantly be putting ice packs and frozen drink bottles in our fridge all summer long and had a lot of perishables go bad quickly. Luckily we had a stand-alone freezer for frozen items.
In February they diagnosed the problem with the fridge incorrectly and then claimed the job was done. It wasn’t until July that they sent a different repairman that was more... read full review
The drain line for my freezer was freezing up and flooded the kitchen. They fixed it and have very reasonable rates which saved me from needing to buy a new refrigerator. I have used this company to repair my wall oven and trash compactor. Very knowledgeable, always on time and very professional.
Worst and horrible customer service. When I called to verify a part number, the office staff said they didn’t have the part number. I said the part number is on the invoice. She said she didn’t have the invoice. Said to call warranty company. Staff must hate their job. The warranty company said they should have given the part number to me. I have A and R in my phone contacts to never use again for a home warranty repair.
I noticed all the ‘1 stars’ on their reviews. Company should not be in business.
Staff hung up on me!