Teen Clinic

Sep 2023

I came here because my birth control (Nexplanon) needed to be taken out of my arm and then put a new one in. When I came in for my appointment there were 2 Women in the operating room. 1 of them was telling the other HOW to do the procedure. First it started off by a shot to numb your arm but it burns. They do warn you but it shouldn't of been this bad. They missed the correct numbing spot so i felt burning all through my fingertips and all up my arm. After they thought I was numb but i was just felling burning, they clipped a hole and dig into my flesh with the tweezers looking for the tip of the implant. I FELT EVERY SECOND OF THE TWEEZERS IN MY ARM. Then as i was crying for them to just pull it out they're like "Omg what's wrong? Are you okay?" like NO I AM NOT okay GET THIS OUT OF ME. then i'm done with this birth control fast forward to this friday i go to a better health care center and explained my tragic procedure that happened here to them they literally took care of me so well! It was insane i didn't know that this procedure is not supposed to hurt until i decided to go somewhere else.

Feb 2021

Personnels are very rude and they don't know how to communicate. The nurse practitioner (Cynthia) and the medical assistant girl that I always see are both sweethearts, but the girls in the front are very disrespectful and rude. I had an appointment with them and I called them when I was in my car as they asked me to. The girl asked the covid-19 questionare from me and asked me to walk in. I walk in and say hi and she mumbles "I'm gonna send you a text message and there is a link there and you need to check in from there and the doctor will see you after" and I was like what? I just checked in on the phone you already asked me the questions. So the girl rolls her eyes for me and her co worker walks out to the waiting room and starts yelling at me with a super b***** attitude and repeats what she said like I'm def or something. Long story short I don't even know what text message she was talking about because I never received a text message! The girl just took my temperature and walked me in. I'm not trying to be Karen but th front desk assistants in this office need to be more professional and respectful to the patient.

Aug 2019

Walked in without a plan, just visiting while my friend got a checkup. Walked out with an insurance card, a brand new copper IUD, and consultation for my personal issues regarding my family situation. I was there for less than 2 hours. Amazing service and I'm so glad I went! I neglected going for so long because I didn't want to have to worry about waiting for paperwork to be approved, getting my parents involved, having to check back multiple times for appts, was worried about money, etc. None of that. With their help I feel confident in the control I have over my life and body. Big thanks to Dr. Cynthia for giving me my IUD! She was super friendly and really made me less worried about the entire procedure. I couldn't have asked for a better doctor.