Fremont Orthopaedic & Rehab: Dhanoateginder Jim S MD

Got a surgery here on my knees a few years ago and the follow up rehab process was almost non existent. Today I tried calling in to get my records of what they did so I can give to new surgeon because I need surgery again. The receptionist transferred me to another department where I could not leave a Voicemail. How am I supposed to get my records this way? I attempted to call back multiple times and I'm sure through caller ID she intentionally did not pick up the call because she does not want to do her job and assist a client who has given them their business. I called a 5th time but through a private number and wow, all of sudden she's available and picks... read full review

You know how they say if you're a woman and if you're a woman of color especially you don't get taken seriously by a doctor? I didn't think that was true until my horrible experience with Dr. Gay. I came in, told him my shoulder was in pain, I wasn't sure why, but I was in so much pain it was interfering with everything in my life and I couldn't even sleep. We did an x-ray, he said he couldn't tell much from it and needed to do an MRI. I said okay, and he sent me to the front to get it scheduled AND THAT WAS IT. Come time for MRI, NO ONE HAD TOLD ME that it would entail needing to lie still on my back for nearly an hour. I'm young,... read full review

What happened? Poor follow up treatment in the Therapy Dept. with regards to providing the right patient information and their paper work. The Therapists are great like Kevin, Sophia, and Jamie including the Aids but of course they can only provide treatment as they are ordered and approved. Despite proving clerical with the paperwork, they are still confused and erroneously provided the wrong information (ie. being treated for right hand not left to my surprise). This is failure to include patient in on their their own care planning and treatment...mine! This feedback was escalated because the person at the front desk was unable to provide rationale and an explanation.... read full review