Clutter customer service is non-existent and there are many hidden fees and information that are not mentioned on the website UPFRONT. Your belongings may be mishandled, and even some workers suggested not to use them. On the morning of my move, I was told that the storage facility was not in Burbank as advertised on the website, but in Fontana. This moving company is terrible in every aspect. I strongly advise against using them. They deserve 0/5 rating, and I was only able to give them 1 star because Google forced me to.
June 2023
Worst experience of my life with storage facilities. Arrived to obtain our $4k Purple Bed, a $pricey but sentimentality-linked (father's passing) credenza, and 15 totes of various keepsakes, clothing, household, and pet appliances, etc. Keep in mind we'd alerted them 1 week in advance and had multiple phone conversations requesting they NOT remove the wrapping material because we were flying in from Phoenix, picking up a pre-arranged 17ft Uhaul truck, before making the drive to Fontana, CA. We arrived late morning thanks to an early flight, to collect all of our belongings, and drive the approximate 6½ hours back to our new home in Phoenix, AZ.When we arrived... read full review
June 2023
Do not under any circumstances use this company as they are dishonest! The tool on their website is misleading. After I entered all of my requirements for storage, the tool indicated that I needed 10 x 10 storage. When they had placed all of my belongings on their truck, the tool indicated that 10 x 15 storage was only 87% full (it apparently updates in real time). However, once they got to their warehouse, I suddenly needed 10 x 20 storage (what happened to the real time updates??). As a result, I've landed up paying double what I was quoted and clearly the tool cannot be trusted if things change on the fly. Also, don't be fooled by the 2 hours included for... read full review
Clutter customer service is non-existent and there are many hidden fees and information that are not mentioned on the website UPFRONT. Your belongings may be mishandled, and even some workers suggested not to use them. On the morning of my move, I was told that the storage facility was not in Burbank as advertised on the website, but in Fontana. This moving company is terrible in every aspect. I strongly advise against using them. They deserve 0/5 rating, and I was only able to give them 1 star because Google forced me to.
Worst experience of my life with storage facilities. Arrived to obtain our $4k Purple Bed, a $pricey but sentimentality-linked (father's passing) credenza, and 15 totes of various keepsakes, clothing, household, and pet appliances, etc. Keep in mind we'd alerted them 1 week in advance and had multiple phone conversations requesting they NOT remove the wrapping material because we were flying in from Phoenix, picking up a pre-arranged 17ft Uhaul truck, before making the drive to Fontana, CA. We arrived late morning thanks to an early flight, to collect all of our belongings, and drive the approximate 6½ hours back to our new home in Phoenix, AZ.When we arrived... read full review
Do not under any circumstances use this company as they are dishonest! The tool on their website is misleading. After I entered all of my requirements for storage, the tool indicated that I needed 10 x 10 storage. When they had placed all of my belongings on their truck, the tool indicated that 10 x 15 storage was only 87% full (it apparently updates in real time). However, once they got to their warehouse, I suddenly needed 10 x 20 storage (what happened to the real time updates??). As a result, I've landed up paying double what I was quoted and clearly the tool cannot be trusted if things change on the fly. Also, don't be fooled by the 2 hours included for... read full review