Mercy Medical Group - Folsom, Primary Care

Since Dignity Health bought Mercy Medical Group patient care requirements have decreased due to their inability to develop a process for patient replacement when their Primary Care Physician leaves the group. I was shocked to experience such poor planning when we are talking about "my future healthcare" requirements. Further, I was told to get my own new PCP and sent me an insensitive letter "telling me" to find one with the short list that wouldn't accept My excellent health insurance. Since then, it's gotten worse. Several of my family and friends also had the same PCP, we are all in our 70's, we pay for our healthcare and Dignity... read full review

Love my Mercy GP, Dr. Ali. However, the service by the organization is horrible! Called to make an appointment, 10 minutes of navigating redundant questions by the automated system, asked if you want to leave feedback and then you can't, resulting in a 20 minute wait to schedule an appointment. Exhausting.

As with everything in life, our experiences are unique to the individual…I’ve been seen here for a workers comp claim & I could not speak higher of this group! Knowledge, compassion and follow through with paperwork (administrational matters that often befuddle the masses). We’ve all heard horror stories regarding Workers Comp claims….Not Here! They passionately and patiently walked me through the healing process