What I would have liked is to have been able to do is not give any stars. I had my first and last appointment with this facility on June 19th. From the time I parked my car outside of the building it looked like it was just a temporary location. The staff, particularly the lady who sat at the front desk, I was unable to get her name, but she has grey hair and wears it in a bun. She was deplorable. The rest of the staff including the Optometrist was pleasant, my glasses were ordered, and I was told they would be ready in 7 to 10 days. Like another reviewer, I called on the 10th day, because I had heard nothing. I called to check the status, the woman who answered the phone,... read full review
June 2024
Telling me to call the office when I have come in 5-6 times and talked to your managers is just pointless. I have message the owner on her with my number. I'm always open to resolving issues specially with a company that is done the street from my house.
April 2024
Although they are very nice people, they cost me a lot of money by selling me progressive glasses that had the wrong prescription after two separate eye exams. After having my eyes tested at Kaiser on 11/30/2022, I realized that an astigmatism and far sightedness was bad enough to warrant glasses. So, I went to the Eye Center in Folsom on 10/27/2023 and saw Dr. Mahnoush. After her exam, I ordered progressive glasses, costing me over $500. When the glasses came in, I couldn't see well at all with them. Dr. Mahnoush re-examined my eyes and changed my prescription. She told me they couldn't correct my vision completely. When I received my new glasses, they were... read full review
What I would have liked is to have been able to do is not give any stars. I had my first and last appointment with this facility on June 19th. From the time I parked my car outside of the building it looked like it was just a temporary location. The staff, particularly the lady who sat at the front desk, I was unable to get her name, but she has grey hair and wears it in a bun. She was deplorable. The rest of the staff including the Optometrist was pleasant, my glasses were ordered, and I was told they would be ready in 7 to 10 days. Like another reviewer, I called on the 10th day, because I had heard nothing. I called to check the status, the woman who answered the phone,... read full review
Telling me to call the office when I have come in 5-6 times and talked to your managers is just pointless. I have message the owner on her with my number. I'm always open to resolving issues specially with a company that is done the street from my house.
Although they are very nice people, they cost me a lot of money by selling me progressive glasses that had the wrong prescription after two separate eye exams. After having my eyes tested at Kaiser on 11/30/2022, I realized that an astigmatism and far sightedness was bad enough to warrant glasses. So, I went to the Eye Center in Folsom on 10/27/2023 and saw Dr. Mahnoush. After her exam, I ordered progressive glasses, costing me over $500. When the glasses came in, I couldn't see well at all with them. Dr. Mahnoush re-examined my eyes and changed my prescription. She told me they couldn't correct my vision completely. When I received my new glasses, they were... read full review