Folsom Optometry Center

Jul 2024

What I would have liked is to have been able to do is not give any stars. I had my first and last appointment with this facility on June 19th. From the time I parked my car outside of the building it looked like it was just a temporary location. The staff, particularly the lady who sat at the front desk, I was unable to get her name, but she has grey hair and wears it in a bun. She was deplorable. The rest of the staff including the Optometrist was pleasant, my glasses were ordered, and I was told they would be ready in 7 to 10 days. Like another reviewer, I called on the 10th day, because I had heard nothing. I called to check the status, the woman who answered the phone, again I did not get her name, by her lack of customer service on the phone I suspected it was the same lady I encountered at my appointment, so I asked her if she was the lady with the grey hair and she said she was. She told me that she supposed my glasses would be in the next shipment, with no offer to check to see what the actual status was. To make this statement a bit more brief, I called on July 11th, I cancelled my order with Eyecenter Optometric, after finding out that my glasses failed on the 3rd QC inspection and would not be delivered until the 18th or 19th of July, a full month after the order had been placed. I have read other postings on this location that are very similar to mine, some of them have the response from this provider that they take complaints seriously and work hard on correcting the problems. I say VSP has to stop endorsing this agency as a provider, they do a disservice!

Jun 2024

Telling me to call the office when I have come in 5-6 times and talked to your managers is just pointless. I have message the owner on her with my number. I'm always open to resolving issues specially with a company that is done the street from my house.

Apr 2024

Although they are very nice people, they cost me a lot of money by selling me progressive glasses that had the wrong prescription after two separate eye exams. After having my eyes tested at Kaiser on 11/30/2022, I realized that an astigmatism and far sightedness was bad enough to warrant glasses. So, I went to the Eye Center in Folsom on 10/27/2023 and saw Dr. Mahnoush. After her exam, I ordered progressive glasses, costing me over $500. When the glasses came in, I couldn't see well at all with them. Dr. Mahnoush re-examined my eyes and changed my prescription. She told me they couldn't correct my vision completely. When I received my new glasses, they were better but I still couldn't see clearly. On March 28th, I went to Alto Optometry in Folsom, per my wife's recommendation. Dr. Alto examined my eyes and was able to accurately dial my prescription in perfectly. He even made up some test glasses with my prescription and allowed me to look around the building to verify their accuracy. I could finally see clearly. He looked at the prescription I received from the Eye Center in Folsom and said they didn't give me nearly enough Sphere correction (+2.00,+3.25 vs. +.75, +1.25) and Cylinder (-1.25,-2.25 vs. -.50, -.75). I seriously wondered if my eyes had changed THAT much over a 16 month period of time, until I found the prescription that Kaiser gave me in November 2022 and saw that it was very close to the one I received last week from Dr. Alto! They both got it right while the Eye Center got it completely wrong, TWICE! I had to re-order progressive lenses for the frames I bought from the Eye Center just a few months ago, at a cost of nearly $500. Needless to say, my experience with the Eye Center cost me a lot of money and months of wearing incorrect lenses. I would not waste your money going here. Again, very nice people but horrible results.