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Reviews for Mr. Rooter Plumbing of Contra Costa County
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Mr. Rooter Plumbing of Contra Costa County
499 Watt Dr Ste A, Fairfield
Directions Call Website Suggest an Edit499 Watt Dr Ste A, Fairfield
Directions Call Website Suggest an Edit499 Watt Dr Ste A, Fairfield, CA94534
(925) 951-0885
I called Mr. Rooter's emergency service line on a Saturday afternoon due to a water leak. I was able to make an appointment with a technician, Steve, for Sunday morning. Luckily, Steve called me on Saturday afternoon and offered to drop by my house that same day due to another client canceling their appointment. He explained our options for fixing the water leak and I chose the more long-term solution. Steve and his team were professional, friendly, and efficient through the whole process. Steve was transparent with the cost of the project and the time it would take to complete. By Sunday, we got our water back and by Monday, the whole project was complete and I... read full review
Edward Was Very Professional At First Interaction, He Applied Shoe Covers Even When We Told Him He Can Walk In Without The Shoe Covers, He Put Them On As A Sign Of Respect To Our Home, Edward Checked Out The Toilet And Recommended A Replacement As He Provided Different Options As Well As Giving Us Advice To Save More Money. We Will Call Him Back When We Are Ready, When I Called Mr. Rooter The Staff That Answered The Phone Was Very Polite, Informative, Friendly And Professional. They Have Good Phone Etiquette. I Understand Why They Have Excellent Reviews And Have Very Satisfied Customers As They Have Built A Strong Reputation.
Contacted Mr Rooter about noon due to a blockage of drain line that resulted in water emerging in walk-in shower. Water had flowed into the hallway and into the closets. Was informed a tech about half hour away would stop bye as soon as possible. Arrived forty-five minutes later, assessed the situation, gave us an estimate which we agreed to. Contacted his associates who performed some preliminary work which was done immediately. At the end of the day we were informed they would return the following day at 9:00am. They actually arrived ten minutes early, waited outside until precisely nine. (How many businesses these days arrive on or before a stated time?). The... read full review