1941 N Texas St, Fairfield California 94533
Add a photo Cal West Pet Hospital 4.7 (130) Veterinarian in Fairfield, CaliforniaClosed OVERVIEW SERVICES DIRECTORY REVIEWS PHOTOS ABOUT Reviews from the web 5/5Consumers' Checkbook · 12 reviews Google review summary 5 4 3 2 1 4.7 (130) Reviews All adopted7 price6 baby4 tests3 +4 Sort by Most relevant Newest Highest Lowest Jason Frankl Local Guide·71 reviews·88 photos just now NEW The Vets were great, the office staff were mostly great, one person was not, she ruined my experience here. I think this person was perhaps an office manager or something, she didn't introduce herself to me so I can only assume.... ... More Chris O 1 review a month ago Had a pleasant experience today at this clinic. It was our first time coming here. All staff and doctors are very nice and accommodating and have high respect to their customers. Thank you for helping my dog and being so patient. We will definitely come back here. Codruta Moreira 4 reviews 3 months ago We'd been looking for a clinic to take us in to save our rescue kitten. After desperately calling and visiting other clinics, we ended up going to the Cal West Pet Hospital. They were the ONLY people who showed interest in our poor kitten, ... More James Riordan Local Guide·145 reviews·2958 photos 2 years ago We rescued a pup from SPCA Vacaville and we went back a couple of weeks later for vaccinations and met the vet Kelly Palm. She was nice and very helpful. Well guess what... She is the vet at Cal West! She personally came out and ... More Photo 1 in review by James Riordan Photo 2 in review by James Riordan 1 Jason Frankl Local Guide·71 reviews·88 photos just now NEW The Vets were great, the office staff were mostly great, one person was not, she ruined my experience here. I think this person was perhaps an office manager or something, she didn't introduce herself to me so I can only assume.... Anyways, here's what happened today.... I brought my dog in to have an ultrasound. I had previously discussed this over the phone with the vet. I was under the impression that a abdomen and chest ultrasound would cost around $500 to $600. When I dropped my dog at the vet this morning for this ultrasound I assumed that that was still accurate. When I picked her up they had done an abdomen and neck ultrasound instead which I totally understand.... in the moment you gotta do what you got to do, that's not a problem, I used to work in the hospital so I get that things change as you start looking for and discovering things etc What I don't understand is that when I asked the office staff to explain the price difference to me they sent out this person who was talking down to me, being condescending and rude with her words and her tone. She was referring to my wife as "confused" and also said "do you need to call her, did she not understand what the vet said," making me feel like somehow I'm the bad guy and that maybe my wife is dumb, or at least they think she is. Funny thing, after I checked with my wife, she said she never talked to the vet and never discussed pricing when the staff called to say Maddy was ready to be picked up. Also... this person was trying to put some paper in my hand showing "an estimate" that they had just created, an estimate that we never saw previously or signed, which means that paper had no actual meaning to it at all, so I wouldn't take it from her... She was being a little rude the whole time and when I said to her, and I quote , "I don't know why you're talking to me that way it's really weird" she got defensive and then walked away without explaining anything any further about the pricing discrepancy. While I was waiting at the front desk to pay the $750, I heard this person in the background complaining to all the other staff in the office about our interaction which made me feel really uncomfortable. So, I just paid and left. I don't really know if I should ever return here because I'm worried that this person will find a way to