Medical Clinics in Exeter

“My NP listens to me about my health problems and explains everything to me I would highly recommend her“

“Dr. Lauren Hernandez has redeemed this facility. I have health issues that require labs and diligent attention to be done on a monthly basis. I've gone back to see her the last couple of months. She always gives me the appropriate time and attention needed in visits. She's very thorough, smart as all get out and kind. Even better she actually listens and will investigate for further information.The gentleman that always takes my blood is considerate and never hurts me.There is a newer gal who's come onto the front desk team in the last 2 years. She's very good at fitting people in and customer service. I tend to go in as a walk in and am usually out within an hour. I've definitely noticed the turn around time in and out for walk in and appointments has shortened drastically from before.My former complaint about no one answering the phone has changed because all Family Healthcare facilities have 1 number with an answering team now. This service can sometimes be a long wait on the phone. Rarely do I need to call because I use the Healow app to check up on my meds, labs, referrals, send messages and make appointments. If it's urgent, I go wait by the door for them to open and the gal at the front desk fits me in asap. Sometimes that means I go home and come back later that day but when I choose to wait (knowing it may be 2-3 hours) they've gotten me in within an hour.Former Review 2020:I loved Dr. Breanna Edwards. I'm so sad she left. Without her, this place isn't worth while going to. It's difficult to get anyone to answer the phone. I've been seen by Ike (which is great but only works 1 day a week) and Trent. I had a horrible experience with Trent. I refuse to see him again. He was rude and pompous and messed up my referral I'd been waiting 6 months for, which pushed me back another 4 months. I've seen the OBGYN as well and she was also rude.“

“Pros: -Dr Randolph is wonderful! I always request her for physicals and anything else I feel is more important (beyond colds). She really takes her time to listen to my concerns and is great with my kids. I have one child with autism and Dr Randolph will ask about his therapy providers to get feedback for any other parents that may ask. She is truly the main reason I stay. -The medical assistants are all great too. Always very friendly. -My kids have only seen Dr David Sine a couple of times and he had a good bedside manner and was very informative. Cons: -The guy who does authorizations is HORRIBLE!! Almost every time my kids have been referred to specialists, I've had to make multiple calls because of issues on his end. I'm understanding about mistakes being made, but I shouldn't have to call him to straighten things out practically every time. -We've seen Dr Kealani Sine a couple of times. She always seems like she's in a rush to get on to the next patient. I don't feel like my concerns are heard with her. -I'm not sure if she is there any longer, but I agree with all the other reviews about the receptionist. Very rude and has even made my cry from frustration after dealing with her over the phone (about a referral issue). I explained a referral issue with Dr and she said she'd look into it. She called me shortly after my appointment and told me if things didn't get resolved I could call and speak with her. Things were not resolved, so I called the office and the receptionist refused to let me speak to the Dr. - It's hard to get an appointment when my kids are sick and I usually have to take them to urgent care.“