Kaiser Permanente Escondido Medical Offices

May 2024

Lady at optometry front desk with black hair is snacking, bags under her eyes, texting on her phone and I'm sitting here watching her demeanor how she spoke to me or the other patients. Not a good first impression. Other lady with lighter brown hair was very nice.

Feb 2024

Kaiser Permanente Optical Center in Escondido!!! AMAZING! I usually only go to this facility for prescription pick ups, just because the San Marcos location is much bigger. When I booked my optometry appointment, I was glad it was at this location, as it is closer to my home. I was not sure what to expect, as I had never had any doctor visits at the Escondido location. Upon entering, the facility was clean and inviting. The staff was attentive and quick to help me. I received my eye exam from Dr. Ortiz was WONDERFUL. He had clarified many things I was concerned about based on my last appointment at a Costco. (It was Presidents Day, and I had my children with me, being a school holiday. Dr. Ortiz was so kind, funny and friendly to my children. I really appreciated that he made sure they felt welcome and comfortable. It is important that children are exposed to positive experiences, especially when it comes to doctor appointments of any kind.) After a prescription was give to me, I was undecided on glasses, so I decided to come back another day. Yesterday, I went in to look at glasses. I was greeted by Leann. She was quick to welcome me as I entered the office. Her interpersonal skills made me feel welcome, as she sat me down, and went over eyeglasses options. Not only did she help me with the basics: prescription: insurance: cost, but she took time to help me find a pair of eyeglasses that looked great on me, and fit my profile. In moments where a person is navigating something new, it can feel scary. Leann has a knowledge, confidence, and sincerity that made me feel secure in trying on glasses. I was glad I could talk to her about the style and fit that suited me best. Holy moly!!!! We NEED more medical offices like this and we NEED more people in this world like Leeann. I am beyond thankful and feel very blessed for this wonderful experience! Kenzie Q.

Aug 2022

Another awesome location, looks like a Mexican hacienda! All white with the palm trees and that patio...my first couple of times and so happy with place and patient and customer service. Easy to park, as there is plenty of parking. There are 2 levels, my optometrist was upstairs. My new eye doctor was so beautiful and kind Iranian, very recommendable. The people working in the eye shop flawless treatment and quick too. Seems fast paced as I saw all the seats filled with people trying their glasses on. I got a new pair that I am already rocking and the good news that my myopia has improved!