Great customer service! We used to go to Petco because it was closer but Petco now refuses to sell 10 crickets at a time because they are having a corporate competition to sell 40 (and now 50) crickets at a time. We have two geckos that don't eat more than 10 crickets every feeding. Petsmart is more than happy to sell us 10.
July 2023
I love this Petsmart! The staff is always kind and helpful. I've been coming here for about 20 years. When my last dog passed, I quickly signed my new dog up for classes here as well. We met Leslie, the trainer, who is awesome! She is so good- she's like having a boxing coach sitting in the corner to pick up on stuff you don't realize you're doing and coach you through it. I have aha moments every class! Leslie is also super funny too, so it's like going to comedy club each week. Along with puppy, beginner, intermediate and advanced, you can get your dog accredited with the Canine Good Citizen award. My favorite fun class is Brain Games. They... read full review
June 2023
This has been our go to store for years. No longer. They have become so surly and made the purchase of prescription food such a hassle, we are now going to order from Chewy's. The only reason I'll give them 2 stars is because Leslie is a great trainer. She's a five star trainer and that should tell you what I think of the new people working in the store. Note guys- you are supposed to be customer service oriented and friendly not petulant and bothered by folks shopping there. I think if you don't change the attitudes, you will go the way of the other BK brick and mortar stores. Sad. It was always fun to take our dogs there before.
Great customer service! We used to go to Petco because it was closer but Petco now refuses to sell 10 crickets at a time because they are having a corporate competition to sell 40 (and now 50) crickets at a time. We have two geckos that don't eat more than 10 crickets every feeding. Petsmart is more than happy to sell us 10.
I love this Petsmart! The staff is always kind and helpful. I've been coming here for about 20 years. When my last dog passed, I quickly signed my new dog up for classes here as well. We met Leslie, the trainer, who is awesome! She is so good- she's like having a boxing coach sitting in the corner to pick up on stuff you don't realize you're doing and coach you through it. I have aha moments every class! Leslie is also super funny too, so it's like going to comedy club each week. Along with puppy, beginner, intermediate and advanced, you can get your dog accredited with the Canine Good Citizen award. My favorite fun class is Brain Games. They... read full review
This has been our go to store for years. No longer. They have become so surly and made the purchase of prescription food such a hassle, we are now going to order from Chewy's. The only reason I'll give them 2 stars is because Leslie is a great trainer. She's a five star trainer and that should tell you what I think of the new people working in the store. Note guys- you are supposed to be customer service oriented and friendly not petulant and bothered by folks shopping there. I think if you don't change the attitudes, you will go the way of the other BK brick and mortar stores. Sad. It was always fun to take our dogs there before.