About Coastal Pulmonary Associates
Coastal Pulmonary Associates is highly praised for its exceptional care and supportive environment. Patients express gratitude for Dr. Makani, who is described as sincere, genuine, and reassuring, providing clear answers to questions and ensuring that patients feel comfortable. The office staff, including nurses like Laura and Katie, are noted for their attentiveness, friendliness, and willingness to help, making sure that all inquiries are addressed without feeling rushed. Overall, the positive experiences shared by patients highlight the strong rapport between the staff and the comforting atmosphere, leading many to highly recommend Coastal Pulmonary Associates for respiratory care.
The front desk staff was professional, courteous, and very helpful. The wait time was reasonable, and the process to pick up and drop off my medical equipment for testing was smooth and efficient. I received clear, professional instructions when picking up the equipment, which made the whole experience straightforward and stress-free.
I'm concerned ( but not mad) regarding the phones not being answered at 9:30 in the morning on a Friday before a holiday and, more importantly, test results not being available in my portal. I'm wondering if there is a reason pulmonary associates do not post to the portal. My pulomonolgist is not even listed in the portal as one of my doctors. Staff are always kind and respectful when I've been to this office. I have noticed that they are diligently working the phones in a very busy office.
Finally got someone by phone regarding why they haven't called in an order made by the doctor. The friendly receptionist told me that they are short staff and it takes 4 WEEKS just to get an order called in!!!! This is absurd and grossly inadequate. Time to look somewhere else for my health care. Too bad...I really like my doctor.