About SEPHORA
Sephora is a beauty retailer that provides a welcoming shopping experience celebrating individuality. The store features a wide range of products from popular brands like FENTY BEAUTY by Rihanna, Drunk Elephant, and Tatcha, as well as affordable options from Sephora Collection. Customers enjoy that the location is nice, clean, and well-stocked, making it a great place to shop. Many customers appreciate the friendly and helpful staff, noting their patience when assisting with specific products. Koko, a staff member, stands out for her amazing makeup skills, with customers describing their experiences as relaxing and pressure-free. They also highlight a unique tool that scans the skin to find the best color match for foundation, enhancing the overall service. Although some customers mentioned the absence of certain popular brands like MAC and The Ordinary, the overall experience remains positive. Many recommend visiting during annual sales for the best deals. The store is located in a favorite plaza, with free parking available, but some have noted that cell reception can be poor in the area. Overall, the knowledgeable staff go the extra mile to ensure customer satisfaction, making it a favorite destination for beauty enthusiasts.
Went here to pick up my birthday gift, and of course stocked up on some other items. Nice, clean and well stocked location! Friendly staff as well. Love the location since it's in one of my favorite plazas with Costco etc. only down side is reception is bad in the area if you need to look up anything online you may struggle.
Great addition to Elk Grove Ridge center. Best time to go Sephora is during the annual sales. Every person you talk about skin care and any products, their opinions differ. Do your research prior to going. Parking - free.
It's amazing how one person can completely damper your experience. So, I wanted to try a new makeup that I came across and found out Sephora carried it. YAY!! When I walked into this location, I was greeted by Jay who was such a delight. They helped me find what I was looking for, helped color matched me and offered a few other products they thought I would benefit from. This was my first errand of the day and they just added to me feeling good. Until I got to the counter where Mara was standing. Mara was leaning against the back counter when I walked up so I wasn't sure if they were the one who would be helping me or not. They didn't greet me as I stood there waiting for someone to help (I was the only one in line). When they finally did speak the only the they said was "are you paying with cash or card?" Wow! I explained that I had a gift card but wasn't sure if there was a credit on it. I made a couple of other comments but they didn't respond to anything. I put the product I was purchasing on the counter but it was a little bit out of their reach so they leaned over and snatched it off the counter. I wanted to ask if they were having a bad day because the energy coming off of them was very unpleasant. At the end of my transaction they didn't say thank you for you shopping or have a good day or anything. As I was leaving I went to Jay and asked to speak to a supervisor. I explained my experience and they said they would address it. I understand people might not be in the best moods and I don't expect a song and dance but working in the customer service industry where you interact with people regularly, you should, at the very least, be pleasant. I will be back but I will make sure to be aware of Mara.