Occupational Medicine - Mercy Medical Group

Jun 2024

So I guess my review is mainly for the patient advocate Melissa C ! who actually HELPED me navigate getting a very important appointment set up ! 1 star entirely goes to the MMG scheduler who offered me 0 advice or help. I've been seeing an OBGYN who needed a referral to set me up with my 20 week ultrasound appointment (I am currently 19 weeks pregnant) So I call the clinic to set up that referral appointment annnnnnd the best they could do is get me in August 21st at 4pm ?! Now, I have my baby Nov 9th? It just didn't make any medical sense to wait that long to get a referral for a 20 week appointment when I'll be way past 20 weeks at that time, So I decided to call Dignity's Patient Advocate department and Melissa assisted me, let me tell you when people care and really want to help you it shows in their voice and the extent she went through to assist me 10/10 for caring & professionalism ! After asking the previous scheduler If could even see DHAI for a faster appointment, the scheduler replied "no, but you could call back for cancellation updates ". Melissa herself verified that, I in fact can see Dignity health's advanced imaging as long as my OBGYN sends my order (which my OB was fully prepared to do) as well as calling my PCP and managing to get my August PCP appointment moved up to June 24th and an appointment with imaging in the meantime! I cannot express my appreciation enough for Melissa's help through this. If you need someone to really advocate for you, someone who cares about the wellbeing of others, that understands the reality prioritizing patients I really really really hope you encounter this amazing individual.

Nov 2022

I came in to be cleared for workThey were friendly, attentive, and willing to answer any questions I had!The receptionist, nurses, and doctor were all incredibly helpful. In particular, the doctor made the whole experience very fun, comfortable, and educational by explaining everything she was doing.

Apr 2022

Everyone helping me was super friendly, from the receptionist, medical assistant, phlebotomist, and PA! I was advised to come at least 30 minutes early to ensure I had time to complete paperwork. Since I had completed the paperwork required of me ahead of time, I was mostly waiting until my appointment during that time. I probably spent the most time with the medical assistant, who was was incredibly thorough and explained to me what she was doing at every step of the way. I really appreciated that! Anyway, the facility was very clean and there's lots of parking out front.