This place was okay...nothing bad, nothing good, just okay. I tried to set up an appointment online but never heard back from them so I had to call in...they were able to get me in for an appointment within a week. Got there, the place is clean and they have a decent selection...I just started browsing around and no one offered to help me (it was empty inside and all employees just talked amongst themselves). Appointment went pretty quickly, they did get me to pay for a test that wasn't covered by insurance and they kind of snuck it in there when I was right about to do the test so it wasnt like I had a choice with whether or not I wanted to do it. I actually thought... read full review
June 2024
The Doctors work very quickly and effectively. I was taken back 10 minutes before my appointment time even started. Was done within 20 minutes. I continue to see Dr Shinfuku because he makes me feel comfortable and well take care of. As an existing patient I was able to be seen same day for my eye discomfort. Had to update my review because honestly, dealing with the woman at the front desk is exhausting. I'm not sure if she hates her job or just has the wrong personality for customer service, but don't expect her to be helpful or kind. Would be a 5 star review otherwise.
March 2024
I need more contacts and was looking for an Optometrist to see close to my home. I choose Laguna Family Optometry not because of the negative reviews but due to the positive reviews. I called and made the appointment, called a couple of times before my appointment to ask some questions regarding my first time there and the receptionists were very polite and professional. The day of my appointment, I was greeted by the receptionist, asked to sign in and fill out some paperwork since it was my first time. After filling out the paperwork, I was taken back to a room to run some tests and then asked to go sit back in the waiting area. I did sit for about 10 minutes but that's... read full review
This place was okay...nothing bad, nothing good, just okay. I tried to set up an appointment online but never heard back from them so I had to call in...they were able to get me in for an appointment within a week. Got there, the place is clean and they have a decent selection...I just started browsing around and no one offered to help me (it was empty inside and all employees just talked amongst themselves). Appointment went pretty quickly, they did get me to pay for a test that wasn't covered by insurance and they kind of snuck it in there when I was right about to do the test so it wasnt like I had a choice with whether or not I wanted to do it. I actually thought... read full review
The Doctors work very quickly and effectively. I was taken back 10 minutes before my appointment time even started. Was done within 20 minutes. I continue to see Dr Shinfuku because he makes me feel comfortable and well take care of. As an existing patient I was able to be seen same day for my eye discomfort. Had to update my review because honestly, dealing with the woman at the front desk is exhausting. I'm not sure if she hates her job or just has the wrong personality for customer service, but don't expect her to be helpful or kind. Would be a 5 star review otherwise.
I need more contacts and was looking for an Optometrist to see close to my home. I choose Laguna Family Optometry not because of the negative reviews but due to the positive reviews. I called and made the appointment, called a couple of times before my appointment to ask some questions regarding my first time there and the receptionists were very polite and professional. The day of my appointment, I was greeted by the receptionist, asked to sign in and fill out some paperwork since it was my first time. After filling out the paperwork, I was taken back to a room to run some tests and then asked to go sit back in the waiting area. I did sit for about 10 minutes but that's... read full review