I was seen quickly by a very capable doctor who was able to suggest several treatment plans from which I could decide what worked best for me personally. I appreciate the level of care that I received.
June 2024
My daughter was really sick, we are new in town and I didn't know where to take her. Elk Grove Urgent Care was there for us. They were so responsive and helpful. They saw her right away. Everyone there was so nice to her and helped to get her back to feeling well. They probably prevented her cold from progressing to pneumonia by their prompt treatment. I can't say the same thing for Sutter's Urgent Care. They are our provider at home, but they wouldn't see her even though they say they are an Urgent Care.
March 2024
They have a very rude & unprofessional customer Service, I was there at 8:00 PM but the door was closed, so I knocked the door they said sorry the lock in the door has some problems please wait outside when someone came out then you can come in, I waited there for 30 minutes and after 30 minutes when the door opened, the nurse is saying we can’t let you come in because we close at 8:00 PM, but they put stickers and posters inside and outside the door that this urgent care is open from 9:00 AM to 9:00 PM, they waste my time because the don’t wanted to check in patients before 8:00 PM, shame on your service
I was seen quickly by a very capable doctor who was able to suggest several treatment plans from which I could decide what worked best for me personally. I appreciate the level of care that I received.
My daughter was really sick, we are new in town and I didn't know where to take her. Elk Grove Urgent Care was there for us. They were so responsive and helpful. They saw her right away. Everyone there was so nice to her and helped to get her back to feeling well. They probably prevented her cold from progressing to pneumonia by their prompt treatment. I can't say the same thing for Sutter's Urgent Care. They are our provider at home, but they wouldn't see her even though they say they are an Urgent Care.
They have a very rude & unprofessional customer Service, I was there at 8:00 PM but the door was closed, so I knocked the door they said sorry the lock in the door has some problems please wait outside when someone came out then you can come in, I waited there for 30 minutes and after 30 minutes when the door opened, the nurse is saying we can’t let you come in because we close at 8:00 PM, but they put stickers and posters inside and outside the door that this urgent care is open from 9:00 AM to 9:00 PM, they waste my time because the don’t wanted to check in patients before 8:00 PM, shame on your service