We came to this Rivian Service Center in El Segundo on May 29, 2024 because it was the only nearby location that had our specific building for a 2023 R1T (it was on sale due to it being a 2023 model). Our experience at this service center was positive overall. Our assigned delivery guide, Jason, was very friendly & professional throughout the entire pickup process. There was a slight hiccup with our lease terms being finalized, which resulted in a delayed in picking up the vehicle. We spent a total of 90-100 minutes at the location instead of the 45 minutes that were originally allotted. The service from all the employees we interacted with weee also very positive.... read full review
February 2024
Cute space Customer service very bad. They at least had my appointment scheduled when I test drove. I had an issue with a key to my brand new suv and they were a MESS. They did drive it to my home which was very good customer service for a $100+k car but they got the order all wroong lol the communication there is very bad and they have mis informed me on so many things I have lost track. More often than not they are wrong but I will give them a pass because the product is out of this world amazing and I know they are still trying to get it together. But rly they should have better customer communication and notes because no one knows what anyone Says to anyone etc. very... read full review
January 2024
First visit to pick up the vehicle was stressful with a 3 month old baby. I arrived at 9 didn't leave until 4:45. The good thing was that I was prepared with formula and snacks for my other kids. Made a quick stop at Whole Foods nearby. It was an issue with the key. Yet we stayed cool and my hubby on the other hand was not happy due to the customer service person not offering a rental car to take us back after my hubby had to go back to work. But second time around completely different people and outcome. Better customer service/support and more efficient customer experience with communication.
We came to this Rivian Service Center in El Segundo on May 29, 2024 because it was the only nearby location that had our specific building for a 2023 R1T (it was on sale due to it being a 2023 model). Our experience at this service center was positive overall. Our assigned delivery guide, Jason, was very friendly & professional throughout the entire pickup process. There was a slight hiccup with our lease terms being finalized, which resulted in a delayed in picking up the vehicle. We spent a total of 90-100 minutes at the location instead of the 45 minutes that were originally allotted. The service from all the employees we interacted with weee also very positive.... read full review
Cute space Customer service very bad. They at least had my appointment scheduled when I test drove. I had an issue with a key to my brand new suv and they were a MESS. They did drive it to my home which was very good customer service for a $100+k car but they got the order all wroong lol the communication there is very bad and they have mis informed me on so many things I have lost track. More often than not they are wrong but I will give them a pass because the product is out of this world amazing and I know they are still trying to get it together. But rly they should have better customer communication and notes because no one knows what anyone Says to anyone etc. very... read full review
First visit to pick up the vehicle was stressful with a 3 month old baby. I arrived at 9 didn't leave until 4:45. The good thing was that I was prepared with formula and snacks for my other kids. Made a quick stop at Whole Foods nearby. It was an issue with the key. Yet we stayed cool and my hubby on the other hand was not happy due to the customer service person not offering a rental car to take us back after my hubby had to go back to work. But second time around completely different people and outcome. Better customer service/support and more efficient customer experience with communication.