Asian Pacific Health Care Venture, Inc.

May 2024

Called customer service and the response from customer service was very rude. I canceled my appointment for today because I wasn't feeling well. Tried to reschedule afterward and English customer service kept stating that I had canceled the appointment, but again, canceling the appointment did not mean that it had been rescheduled for the next time. Halfway through our communication, she ended up transferring me directly to Chinese customer service. Chinese customer service is not in. I had to call again and it was the same person again. I didn't understand why my insurance ID was needed to reschedule the appointment, and finally she said that we couldn't communicate and told me to wait until Chinese customer service came back at 2:30pm and then call Chinese customer service again. Overall no patience whatsoever.

Apr 2024

I had a disappointing experience at this office. Despite arriving promptly at 9 and my appointment is at 9:40, I wasn't greeted or checked in until 9:30, and only after I approached them myself. The lack of acknowledgment and delay in service left me feeling frustrated and unimportant. Improved customer service and better organization are needed to ensure patients feel valued and respected. Additional Furthermore, I was informed that I needed to actively seek out staff to check in, rather than simply writing my name down. This requirement was not communicated beforehand and added unnecessary inconvenience to the check-in process. Clearer communication and a more welcoming...read full review

Mar 2024

I had a disappointing experience at this office. Despite arriving promptly at 9 and my appointment is at 9:40, I wasn't greeted or checked in until 9:30, and only after I approached them myself. The lack of acknowledgment and delay in service left me feeling frustrated and unimportant. Improved customer service and better organization are needed to ensure patients feel valued and respected. Additional Furthermore, I was informed that I needed to actively seek out staff to check in, rather than simply writing my name down. This requirement was not communicated beforehand and added unnecessary inconvenience to the check-in process. Clearer communication and a more welcoming approach to customer service are essential for creating a positive experience for patients.