About East County Heating & Air Conditioning
East County Heating & Air Conditioning is a family-owned HVAC company that has been providing reliable and responsive services to the community for many years. Customers have consistently praised the company's professionalism, efficiency, and honesty. The company's technicians, such as Tony, are known for their quick response times and ability to diagnose and resolve issues swiftly. When customers have encountered problems with their HVAC systems, the technicians have been prompt in arranging appointments and arriving on-site to assess the situation. They have also been transparent in their communication, asking for details about the symptoms and making recommendations, such as checking and changing the air filter, to help address the issues. Despite being a small company, East County Heating & Air Conditioning has demonstrated the capability to handle sizable jobs, including a 3,000 square foot home. Customers have appreciated the company's fair pricing, neither the cheapest nor the most expensive, and have been particularly impressed by the company's willingness to go the extra mile, even when it means not charging for additional visits or using extra equipment and parts. Overall, East County Heating & Air Conditioning has earned a reputation for being a trustworthy and reliable HVAC provider, with customers describing the company's technicians as honest, honorable, and the kind of people they would be happy to have as neighbors and friends.
I've been looking for a good HVAC contractor for a while and I finally found one. Tony and his wife are good people and kept their word. The service was excellent and H&S will be my go to for HVAC services for years to come. They did high quality, great value, work and were significantly less expensive than others from which I received quotes. Support your local small business!
A bit of background. We had central A/C installed by a different company about 7 years ago. All was fine until during a hot spell, the electrostatic filter was repeatedly clicking (much more than usual) and the A/C seemed to be switching off prematurely. We called 3 A/C companies, and even though my husband is 84 and I am very heat-sensitive, they all gave us a 3 day wait for an urgent appointment.We have used H&S in the past to install a mini-split in our kitchen, and they did a great job, but this episode was a problem with our central air-conditioning. We didn't know whether they would be interested in a bigger system, as this is a family-owned business, and the owner does most jobs solo, with an occasional helper. We should have called them first!Heidi answered our call, and after a bit of telephone tag, she arranged for Tony to come out the next day. He assessed our problem quickly, but he needed a new circuit board for our furnace in order to fix the problem. He came back less than 24 hours later to replace it. Following the repair, we had 24 hours of cooling bliss, then the clicking started again, so we turned the A/C off and left a message on a Sunday for Heidi. Early the next morning, she called to arrange for Tony to come back. It turned out that we had a blocked condensation drain. Thirty minutes later, it was solved and everything has run perfectly for over a month now.A couple of afterthoughts. Tony and Heidi did not charge us for the second callout and final fix, even though it took time and they had to use extra equipment and parts. They are very honest and honorable. Also, even though they are a small company, they can take on pretty sizable jobs - our home is 3,000 sq feet, and there was no problem in getting rapid service and a great product. Finally, they are not the cheapest, but neither are they the most expensive. However, they are definitely the most responsive people. The kind of people that you would love to have as your neighbors and friends.We won't hesitate to use H&S again. When we need to switch to a heat pump, Tony and Heidi will be the first people that we call.
I have used this company for almost 30 years and recommend them to everyone who asks about heating and air conditioning needs. Here is a great example of why. We noticed a small puddle of water in HVAC closet this morning. I called at 11 am. By 3 pm the owner had called me 4 times and texted me 3 times to try to get someone out here today. I was in a meeting and missed the calls. I called and left a message saying sorry i missed you today, assuming that was it for the day. 10 minutes later a technician knocks on my door to take a look. Now that is 5 star service.