Acuity Eye Group - El Cajon

Acuity Eye Group, located in El Cajon, offers comprehensive ophthalmic care with a dedicated team of ophthalmologists, optometrists, and retina specialists. The clinic treats various eye diseases, including retina disease, cataracts, and glaucoma, while also providing a wide selection of frames at their optical center to suit different budgets. The staff is known for being friendly and welcoming, making patients feel comfortable during their visits. Many patients appreciate the great service from the front desk and assistants, who are attentive and helpful, especially in accommodating non-English speakers. However, some reviews mention issues with wait times and customer service, particularly regarding the process of ordering glasses and payment. There have been concerns about communication and efficiency, as some patients experienced delays and difficulties in receiving prescriptions. Despite these drawbacks, Acuity Eye Group remains a preferred provider for many HMO and PPO plans, committed to improving patients' vision and experience.