Reviews for Magan Medical Clinic Inc: Elchinger Daniel DO
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Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: ClosedSunday: Closed
Tips
accepts insurance
Magan Medical Clinic Inc: Elchinger Daniel DO
750 N Diamond Bar Blvd STE 100, Diamond Bar
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The wait times to get an appointment are unreasonable. When I tried to schedule with the first available doctor, the appointment was set for five months out. Additionally, I underwent a bone density test but have yet to receive the results despite multiple calls and messages to both my doctor and the radiology department. It's been three months, and I still haven't gotten any information. Waiting five months for an appointment and enduring delays in test results are simply not acceptable.
Terrible customer service sense the merge with Optum - it's gotten so bad most doctors are living and patients are complaining in the waiting area Mom is 83 she has been going to Magan for 22 yrs, I think shortly we are leaving Magan and 6 of other family members no customer service they hold on phone is long and no follow- up with the care. I have been on hold for 2 hours and left 2 messages for Optometry Dep- no calls back that is crazy.
Friendly staff but HIDDEN CHARGES AND LOW EFFICIENCY. Long story short, I scheduled preventative care here that is covered by the insurance. The Magan Medical Clinic (currently Optum) still charges me $100+ in a bill. I called the Clinic regarding the bill, and they said they will investigate the issue and reply to me within 7 business days. However, after multiple calls from me to the clinic, they replied 2 MONTHS after with a reason: "Going over the lab result (which I did not ask for at all) will be charged for $100+..." In the end, still paid the amount, or else they will put the bill into a debt collector. Will probably never go there again with such nasty experiences...