Came in not knowing that there was no urgent care provided, which was on me, but the receptionist was rude and spoke to me in a tone that was very patronizing and overall off putting. She spoke to me almost as if I didn't understand English. Overall bad experience customer service wise.
Sep 2024
Kaiser has outside walk-in clinic for Covid shots with no plan to get us old people out of the hot sun! Good thing we can change HMOs in November (if we survive the heat today). Two hours wait in the sun!!!
Dec 2023
My original review was removed bc god forbid you call out their workers for making you feel uncomfortable. Anyway, I removed "offensive" wording. Just be mindful when you go to the lab and have a specific type of name related to the watermelon region. (IYKYK) I cannot say more about this experience as YELP flagged my HONEST concern. That lady was nice but there is a line you don't cross when making small talk. It is impossible to get appointments the same week or even a week out sometimes. Dr. Sung is incompetent, she will not only waste your time but she's always running to her next appointment trying to cut your appt time short and does not listen to you. I don't believe she's comfortable stepping up and handling the "dirty/icky" side of being a doctor when it's needed. I had to spend 9 hrs in the ER because she insisted I did not need to be drained and a cyst would relief itself. Later in the ER I found out that was not the case. There aren't good doctors here. I believe next year they are accepting Medicare so there will be influx of patients on top of the ones they cannot accommodate I suggest you RUN. Will be looking into changing my coverage next year. Pharmacy does run out of a lot of common meds. The staff is amazing and helpful as they have no control of the inventory can't be angry at that.
Came in not knowing that there was no urgent care provided, which was on me, but the receptionist was rude and spoke to me in a tone that was very patronizing and overall off putting. She spoke to me almost as if I didn't understand English. Overall bad experience customer service wise.
Kaiser has outside walk-in clinic for Covid shots with no plan to get us old people out of the hot sun! Good thing we can change HMOs in November (if we survive the heat today). Two hours wait in the sun!!!
My original review was removed bc god forbid you call out their workers for making you feel uncomfortable. Anyway, I removed "offensive" wording. Just be mindful when you go to the lab and have a specific type of name related to the watermelon region. (IYKYK) I cannot say more about this experience as YELP flagged my HONEST concern. That lady was nice but there is a line you don't cross when making small talk. It is impossible to get appointments the same week or even a week out sometimes. Dr. Sung is incompetent, she will not only waste your time but she's always running to her next appointment trying to cut your appt time short and does not listen to you. I don't believe she's comfortable stepping up and handling the "dirty/icky" side of being a doctor when it's needed. I had to spend 9 hrs in the ER because she insisted I did not need to be drained and a cyst would relief itself. Later in the ER I found out that was not the case. There aren't good doctors here. I believe next year they are accepting Medicare so there will be influx of patients on top of the ones they cannot accommodate I suggest you RUN. Will be looking into changing my coverage next year. Pharmacy does run out of a lot of common meds. The staff is amazing and helpful as they have no control of the inventory can't be angry at that.