Royal Foot Spa

Jul 2024

When I entered the store, it was dark and cramped, and smelled of old oil and sweat. The massage was 70 RMB for an hour, and they charged me 3 RMB credit card fee. No problem. Staring at my Zelle phone to see how much I entered, I gave 18% and told me there was a service fee of at least 30. I don’t know if it’s 30 US dollars or 30%. I screamed, it was the first time I heard that it was given like this. It is said that massage is one-on-one, but massage is not one-on-one? It's too ugly to eat.

Jun 2024

I have been to this spa several times and never had issues but today was a very bad experience. At the front desk it was not the usual owner who I used to meet, but someone else who had a PISSED OFF expression at the first look itself. I requested one hour foot massage and she sternly and rudely said NOO, i could see empty beds and I thought she didn't understand what I meant so I mentioned again, after that for 5 minutes was the most awkwardest reception I have ever experienced. She came very near me and kept staring at my eyes angrily. I politely asked "what's the issue", she just kept throwing her pissed off expression at me which was extremely scary for a customer in that pin drop silence. The way she kept coming close it was a hint for me to get out asap. It was extremely eerie and awkward so I just stepped out because it felt like she would hit me if I didn't. She still walked out with me as I mentioned that atleast say something as to why no, and she just kept staring at me angrily till I got into the car. I have NOOO idea why she behaved so badly to a customer when nothing but "one hour foot massage" was communicated from my side. The owner knows me by face that I have never been rude to them in so many years. I will never visit this spa again. It makes me wonder was it RACIST ? There are many spa folks who don't know English but still manage politely with actions and smile about why it's not possible. There is NO excuse for this behavior. Please train your people for basic welcoming etiquettes that don't require to learn a language

May 2024

Have been going here for over 5 for years. Always tip over 30 percent but today, the lady asked me for more tips. It's crazy to me how a $90 massage needs to be more than $40 tip. This place was so convenient for me because it's all female. I am appalled!!! I've Ignore all the Chinese conversations, the loud phone notifications, and watching on their loud phones. Asking for more tips is just so bizarre when you're already giving over 30 percent.