Ulta Beauty

May 2024

Horrible customer service. Walked out very disappointed. I asked a worker who was not busy if they could help me. I asked if they could get me a foundation shade since the only one there was already opened. Instead of being helpful the worker started questioning me about the opened foundation. Started accusing me of being the one who opened it when I did not. I was simply checking if the foundation was sealed and thank goodness I did or else I would have purchased an already opened foundation. I always make sure the products I want to buy are sealed when they are supposed to. I simply turned the cap and saw the silver seal missing then immediately thought nope I want to check if they have another one. Never did i imagine the worker would accuse me of breaking the seal on something that was already missing a seal. The tone and facial expressions were so rude. I could tell they didn't want to help me and felt so defeated at explaining myself. I don't know why I was treated like this. I don't ever want to walk in here again. Too bad I didn't get the worker's name. looked like a manager. They should remember that interaction if they read this. It was on May 11, 2024 around 7 pm. I get better customer service at the Sephora in the same mall.

May 2024

Experience could've been better if Belen would've done her job properly. Unfortunately she was making things difficult with our exchange even though we had a receipt and everything. But she had things coming for us the minute she saw us by blocking our way to the line and making us go all around. Thankfully the store manager came and helped us out but even then she was trying to convince her manager to not help us. Hope ulta finds someone better to hire so customers don't have to deal with this type of behavior.

May 2024

On 5/1 I came here with my boyfriend at around 6:45 pm. As I was done shopping I headed to the register to pay. He then decided to go to the cologne section to wait for me. When he was there an employee approached him asking him if he needed help which he proceeded asking questions on the colognes. As soon as he asked his questions, the employee would not leave and started staring at him making him uncomfortable. She then asked another employee over and said something to them about him.. being absolutely obvious. Who knows what they told each other but they then immediately said something on the pager to the employee that was ringing me up. We then have three employees staring at him and they were saying stuff right in front of us. The girl ringing me up was huffing and puffing, shaking her head.. why? He eventually had to speak up for himself and ask if they needed something because they would not stop. Super unprofessional and disrespectful. I hope you guys werent assuming he was doing something he wasnt because one of the employees participating helped me out with some products. I was also literally paying. I HOPE you guys were not assuming he was doing anything because of the way his sweater was. He's an amputee and tucks in his sweater that way so I really HOPE you guys were not assuming otherwise. Unbelievable. To this Ulta, please talk to your employees on how to not making assumptions and how to not gossip in FRONT of customers faces. This was so unfortunate and an uncomfortable situation. I didnt catch their names but I know one girl had black hair with a claw clip and had on a gray sweater and the girl that rang me up had all black. I cant remember what the other girl had on.