Shoutout the homie Matt, I made an appointment for 8:20pm on a Thursday and he had some other customers when I arrived, he asked me if I could come back later since he didn't know if he would get to me in time before closing after I explained what I came in for, I asked if there was any way that it would be possible and he said there *might* be a possibility, emphasis on the *might*, I let him know I'll wait and if it doesn't happen it doesn't happen, he said he didn't want me to wait around to then not be helped but I said it was okay, he was able to finish with the other customers and still have time to help me before closing! I also overheard... read full review
October 2023
I can't speak to their actual repair skills, but I wanted to say that these guys appear to be the pinnacle of professionalism. This is more of a story than a review but today I witnessed the guy running the Geek Squad check-in desk have the patience of a saint. I was sitting at the counter waiting on a diagnostic on my phone when a woman came in with her laptop. She was so loud the entire area can hear her say that her computer is littered with viruses. Instead of just telling the guy what's wrong she launches into an entire story about how she was scammed by another IT place who didn't get rid of the virus even though she paid them a ton of money and then... read full review
March 2023
I am giving Geek Squad 5 stars for the excellent customer service I received from Jay. I had an issue with my iPhone and called Verizon, they scheduled for a walk in appointment w/ the Geek Squad @ Best Buy within an hour from my call. I walked in and was welcomed by Jay and he patiently listened to my issue and within 5 minutes had it working. Thank you Jay!!
Shoutout the homie Matt, I made an appointment for 8:20pm on a Thursday and he had some other customers when I arrived, he asked me if I could come back later since he didn't know if he would get to me in time before closing after I explained what I came in for, I asked if there was any way that it would be possible and he said there *might* be a possibility, emphasis on the *might*, I let him know I'll wait and if it doesn't happen it doesn't happen, he said he didn't want me to wait around to then not be helped but I said it was okay, he was able to finish with the other customers and still have time to help me before closing! I also overheard... read full review
I can't speak to their actual repair skills, but I wanted to say that these guys appear to be the pinnacle of professionalism. This is more of a story than a review but today I witnessed the guy running the Geek Squad check-in desk have the patience of a saint. I was sitting at the counter waiting on a diagnostic on my phone when a woman came in with her laptop. She was so loud the entire area can hear her say that her computer is littered with viruses. Instead of just telling the guy what's wrong she launches into an entire story about how she was scammed by another IT place who didn't get rid of the virus even though she paid them a ton of money and then... read full review
I am giving Geek Squad 5 stars for the excellent customer service I received from Jay. I had an issue with my iPhone and called Verizon, they scheduled for a walk in appointment w/ the Geek Squad @ Best Buy within an hour from my call. I walked in and was welcomed by Jay and he patiently listened to my issue and within 5 minutes had it working. Thank you Jay!!