Cruz and all the guys in Costa Mesa are truly THE BEST! First maintenance back from Tx and they truly scored 110% on my maintenance trip. Cruz didnt leave one stone unturned to keep my car in showroom quality -- he was thorough, lovely and professional. He was so kind and remembered me on my first phone call last week from before I left for TX 7 years ago! Its good to be home and i want you to know I traveled 20 miles to come to Costa Mesa from South County. (Don't go to Laguna Niguel! Come see Cruz for all your Cadillac service needs!) I'll be buying my next Cadillac from Costa Mesa Cadillac. Fast, complete, thorough, NICE, great customer service and GREAT... read full review
May 2024
A few months ago I posted a negative review regarding my experience with this dealership. My comments were posted based on their rating with BBB and the final cost of my repairs. However, after an intense investigation. It turned out that this dealership did NOTHING worng. They were honest with my repairs and their documentation. They were investigated by the Bureau of Automotive Repair and no negative issues were found. To the manager and staff I apologize for my previous statements. However, the way somethings were presented, I had doubts. I give you a five stars rating. you have proven to be honest and have the customers best interest. Blessings.
May 2024
excellent service and friendly staff greeted me at the door and helped me with all my questions and let me test drive different vehicles until I understood all my options David and finance manager are some of the best people I have had the pleasure of meeting they were so nice and polite and did not pressure me to buy Im very pleased with this dealership I highly suggest everyone come here to buy their next vehicle
Cruz and all the guys in Costa Mesa are truly THE BEST! First maintenance back from Tx and they truly scored 110% on my maintenance trip. Cruz didnt leave one stone unturned to keep my car in showroom quality -- he was thorough, lovely and professional. He was so kind and remembered me on my first phone call last week from before I left for TX 7 years ago! Its good to be home and i want you to know I traveled 20 miles to come to Costa Mesa from South County. (Don't go to Laguna Niguel! Come see Cruz for all your Cadillac service needs!) I'll be buying my next Cadillac from Costa Mesa Cadillac. Fast, complete, thorough, NICE, great customer service and GREAT... read full review
A few months ago I posted a negative review regarding my experience with this dealership. My comments were posted based on their rating with BBB and the final cost of my repairs. However, after an intense investigation. It turned out that this dealership did NOTHING worng. They were honest with my repairs and their documentation. They were investigated by the Bureau of Automotive Repair and no negative issues were found.
To the manager and staff I apologize for my previous statements. However, the way somethings were presented, I had doubts.
I give you a five stars rating. you have proven to be honest and have the customers best interest. Blessings.
excellent service and friendly staff greeted me at the door and helped me with all my questions and let me test drive different vehicles until I understood all my options David and finance manager are some of the best people I have had the pleasure of meeting they were so nice and polite and did not pressure me to buy Im very pleased with this dealership I highly suggest everyone come here to buy their next vehicle