South Corona Optometry

Jan 2024

I was searching for a new Optometrist and came across ProView. Today was my first appointment with Dr. Arabi. Such an amazing team! All of the ladies at the front were warm and friendly. Joseph brought me back and got me started on some tests and was so friendly and patient. Irene helped me choose some glasses and was super helpful and nice. Liz took care of everything else and explained all my options and was really nice. Most of all, Dr. Arabi was super patient and kind, answered all my questions and made me feel so comfortable. Thank you! They are all the best!!

May 2023

I recently changed insurance and I had to change optometrist. I was recommended Proview by a family member and I was amazed of how clean, modern, and organized this place was. When you first walk in you are greeted by the friendly staff. After the tech takes you back and explains to you step by step exactly what they will be doing, they explained how each tool and equipment works and helps you get comfortable with the process. The doctor is amazing! He is so patient and answered all my questions. And they helped me pick out new frames that compliment me. The whole staff was so friendly and knowledgeable. I am beyond happy with the change of my new optometry. This office is a 10/10! If you are looking for a new optometrist I definitely recommend you try this office.

Nov 2022

Let me start by saying that I've been wearing glasses and contacts for over 40 years and having moved a lot, I've experienced a lot of optometry offices. I really like Dr. Arabi (thus the 3 star rating, otherwise, it would be a 1) and the office is clean and modern. Those aspects I really like, but after more than a year of both my daughter and I being patients here, we had to look elsewhere for an office with better customer care. We're past the days of strict COVID protocols and it's awkward having to knock on the door, wait for someone to come and then have them barely open the door to ask if you have an appointment. If you do, you get to come in. If you don't, I doubt it. I don't mind wearing a mask inside, but the locked door and knocking feels extreme and as I said, awkward and unwelcoming. The staff aren't the most friendly or accommodating and every time it feels like we're inconveniencing them. I've been on the fence about going elsewhere because of the lack of feeling welcome there, but we continued going because of Dr. Arabi. I hit my threshold last week when my daughter (who can't function without her glasses) got hit in the face during PE at school and her frames got bent. At any other office, I would run her up there, walk in and they'd fit me in. At this office, you have to have an appointment to even pick up glasses or get minor adjustments. So, I called for an appointment and they were booked. No attempt at customer service to help a 12 year old girl return her glasses to wearable so she could get through school, etc. Nope, no attempt to empathize or accommodate. We were just out of luck. I stopped by a different local optometry office the same day I was told no by Pro-View and they fixed her glasses without fuss and without an appointment. We'll be going there in the future. That's customer service.