Fleetwood makes attractive and high quality modern, minimalist style windows and doors. Their awning windows and sliding doors are particularly great. Had a few issues with the casement windows, but Daniel in Customer Service has been very helpful in getting replacement parts for those.
September 2023
I recently had a great customer service experience with Fleetwood. While reinstalling the crank mechanism on one of my Fleetwood casement windows, I discovered that the gasket that seals the crank mechanism was damaged. I called Fleetwood and spoke to Customer Service Tech, Daniel Felix. I explained my problem and sent a picture of the item. He said he would look into it. Literally, the next day, the gasket arrived in my mailbox, and I was able to install the crank mechanism without delay. I was blown away by how efficiently my problem was solved. Thanks Daniel!
August 2023
I recently had a great customer service experience with Fleetwood. While reinstalling the crank mechanism on one of my Fleetwood casement windows, I discovered that the gasket that seals the crank mechanism was damaged. I called Fleetwood and spoke to Customer Service Tech, Daniel Felix. I explained my problem and sent a picture of the item. He said he would look into it. Literally, the next day, the gasket arrived in my mailbox, and I was able to install the crank mechanism without delay. I was blown away by how efficiently my problem was solved. Thanks Daniel!
Fleetwood makes attractive and high quality modern, minimalist style windows and doors. Their awning windows and sliding doors are particularly great. Had a few issues with the casement windows, but Daniel in Customer Service has been very helpful in getting replacement parts for those.
I recently had a great customer service experience with Fleetwood. While reinstalling the crank mechanism on one of my Fleetwood casement windows, I discovered that the gasket that seals the crank mechanism was damaged. I called Fleetwood and spoke to Customer Service Tech, Daniel Felix. I explained my problem and sent a picture of the item. He said he would look into it. Literally, the next day, the gasket arrived in my mailbox, and I was able to install the crank mechanism without delay. I was blown away by how efficiently my problem was solved. Thanks Daniel!
I recently had a great customer service experience with Fleetwood. While reinstalling the crank mechanism on one of my Fleetwood casement windows, I discovered that the gasket that seals the crank mechanism was damaged. I called Fleetwood and spoke to Customer Service Tech, Daniel Felix. I explained my problem and sent a picture of the item. He said he would look into it. Literally, the next day, the gasket arrived in my mailbox, and I was able to install the crank mechanism without delay. I was blown away by how efficiently my problem was solved. Thanks Daniel!