Contra Costa Termite

Nov 2023

"Jerry's got nothing. Newman's got nothing. You're the only one I know who's got the good stuff, and I need it bad, baby, cause I feel like I got bugs crawling up my skin. Now you gotta help me out."-Cosmo Kramer, SeinfeldDa Scene: Like many recent reviewers, we were kinda freaked out by the appearance of some little black bugs (kinda like long ants) in a couple of areas INSIDE the house after the 1st rains of the season. In our case it was compounded by the fact that they appeared to be coming in through the ATTIC and dropping down; not coming up through the crawl space under the house. I found maybe a total of 20 of the little guys in 3 spots (kitchen counter under the range vent, guest bathroom under the skylight, and disturbingly; master bedroom under some recessed lighting, right on my pillow - Aaaaaaah!??!).After 20+ years in our home, it's the 1st occurrence so we were pretty concerned. After internet searches, image comparisons we determined subterranean termites and wanted them "taken care of".Da Work: Opened a YELP! Project and jobbed a quote out to several outfits with descriptions and images, wasn't happy with the 1st round of responses, did some more searching and added a few more manually. Contra Costa Termite Control's initial response stood out from the crowd. 1. Jen 1st took the time to explain the background of why this was happening (detailed in many other reviews, so I'll leave that out here) and to reassure us that we in the highest probability did NOT have an infestation; we would likely not see any more activity. She went on to suggest a wait and see approach before scheduling an unnecessary inspection.2. For piece of mind, I insisted that I'd like them to come out anyway to confirm her suspicions, it had been since we bought the house when we had the last inspection, so I thought why not?3. Joe came out and checked the crawl space only, explaining the odd source coming from the attic as during the initial "swarm" happening outside, a few of the little guys flew in through the attic vents and "went towards the light". He did find some other non-related/not urgent issues under our bathroom areas which we'll take care of in the spring. Quick & easy... parcheesy.Da Service: Can't sing their praises high enough. From start to finish this outfit is customer-focused, thoughtful and knowledgeable. They shared information freely and never pushed for services or action, only providing options. This can't be said of some of the other contractors who contacted us on the project... MANY were quick to push treatment options right off the bat. Great communications via YELP! then txt/sms, email invoicing and payment options like check, debit/credit card, Zelle or Venmo.Just a CLASS OPERATION all around - thanks for the help and use me as a reference anytime!

Oct 2023

After these last rains we noticed a few subterranean termites and were completely panic stricken. After reaching out to countless companies that either wanted to charge just to come to our house or wouldn't respond we heard from Jen at Contra Costa Termite right away. She was so kind to take the time to explain how termites behave and what our concerns were. A lot of home services companies just want to sell you a product/service regardless of need and we felt zero pressure. Jen gave us honest and free advice and now we are confident our home is safe and when we need termite services there is no doubt we will be calling Contra Costa Termite Control. Thanks again for being a kind, honest business and for putting our minds at ease!

Oct 2023

I called when we found some small insects inside our house after the first fall rain. Spoke to Jen who, to my surprise, said "you have zero worry." She went on to explain the situation, that these were just stage 2 subterranean termite swarmers and it would take a LONG time for them to do any damage, if ever. She said to just to keep an eye on them, vacuum them up and if you can find their entry point, close it off. Most likely they'll go away in a few days but that it's a good idea to inspect our crawl space which CC Termite can do for a small fee. But there was zero pressure to book an appointment. Needless to say I'm going to schedule them to come out though she also said I could do it quite easily.I always look for consistency in Yelp reviews and you'll see the same things over and over here. It is so unusual to find someone so knowledgeable and honest in this space but if and when we need a service like theirs, they will be my first, and only, call. Thank you Jen!