1255 Willow Pass Rd, Concord California 94520
The pandemic and a change in health care plans led to my longest stretch without seeing a dentist (over four years). Also, the original dental clinic, which will go unmentioned, selected by my new insurance, based on its Yelp! (and Google) reviews made it unappealing, not to mention other local offices within my plan. Fortunately, being allowed options, eventually that led me to Willow Pass Dental Care, and while overdue, was worth the wait. My initial experience went well and stress-free, from my first call to the office, when an appointment was available the very next morning, to the reception desk to fill out the obligatory forms, continuing smoothly with Gina, the hygienist who took several X-rays then went right into the cleaning, even explaining some of the instruments she'd use. I was then introduced to Dr. Khan, after his examination, explained the need for a partial crown procedure and attended to a soreness I'd been experiencing. Was then led to a small conference room for privacy purposes to discuss the next appointments with one of the receptionists, who printed out an itemized cost. Returned the following week for the partial crown and everything continued to go well there. Was never rushed, even asked by Dr. Khan's assistance if I needed water (they provide a small bottled one) and Dr. Khan, himself, if I ever needed a break and what to expect after the procedure. A proper tone of professionalism, caring and calm is set from the moment you step in (there's no "upsell" of unnecessary "premium" treatments). Hope to stay with them for a long while and will be back in 6 months (received a follow-up call the next day to ask how I was doing, too, though sorry I missed it. So far, all's good!).