Samsung Electronics America

Feb 2023

We just bought a Samsung, counter depth, French door refrigerator from Costco.We wanted a FlexZone refrigerator (the four door model, with the bottom right converting from a freezer to a fridge). The first one we ordered did not have FlexZone, despite several people at Samsung customer service telling us that the unit had it.We returned it, and got another four door, and the second unit had FlexZone.The refrigerator is fantastic, but Samsung customer service is the worst I have ever encountered. We spoke with at least 11 different representatives, and they were all clueless. We had to google everything to figure out how the refrigerator works. The owner's manual is also worthless. I give a five star for the refrigerator, but a minus one for customer service.

Dec 2021

They have everything that is Samsung, fridges microwaves and replacement parts. No, need to downplay how organized this place is. If you need something fixed and have the knowledge to repair an item this place has the part. I personally just need to order a fridge item holder myself for like milk or cheese or condiments(what have you.) this place deserves at least 4 stars. We all make mistakes but the sheer number of things coming in and out of that company is almost mind blowing.

Nov 2020

Two Samsung technicians came to fix our refrigerator we had recently purchased at Costco. It was a freak accident that an ice cube had gotten caught in the door and made the freezer ice up. They took everything apart, put on a new seal just in case, put it back together and advised us to turn the ice maker off from time to time since it's just two of us and this would keep the ice maker from overflowing! Of Course - and it works. They were polite, nice and came prepared. Jerry & Janet Pipes, Tucson, AZ