Claremont - Family Medicine

Oct 2022

Please do not bring your children here. We called ahead of time to confirm that this urgent care worked with pediatrics, to which we were told "yes." We showed up at 6:30. They closed at 8, and we got seen just before closing. When the doctor came in, he barely looked at our 7 month old son. He asked for the details and I told him that my son was having difficulty keeping food down and has had some projectile vomiting (but that it is intermittent because earlier that day he kept down all his food). He touched my sons stomach and listened to his lungs and told me that the lungs were clear. He then said that based on what I was describing, he wanted us to go to the children's hospital emergency room to rule out Pylori Stenosis, which is a condition that can be fatal and will require surgery. That would require an ultrasound, which they did not have the capability to do at their location. He also wanted to rule out pneumonia with an xray (also something they couldn't do at the urgent care), to which I asked "but he doesn't have a fever and you said his lungs are clear." He mentioned that it could be possible he has "walking pneumonia." The whole thing seemed very "get out of our hair - go to the ER." Probably because it was closing time. We rush to Loma Linda Children's Hospital ER (because he suggested Loma Linda or Los Angeles) and wait in the waiting room with our extremely tired and sick baby for 5 hours before he is seen at 2 am. We explain why we were sent there from urgent care. As soon as the attending pediatrician walks in, he tells us there is no way that our son has Pylori Stenosis - he is too old. Also, if he had it, he wouldn't be keeping any food down at all. It also doesn't have a sudden onset (our son started vomiting all of a sudden the day before). When I told the attending doctor that the urgent care doctor also wanted to rule out pneumonia, the ER doctor said "his lungs are clear and he doesn't have a fever." And I mentioned that the urgent care doctor was concerned about walking pneumonia, to which the ER doctor said "that doesn't exist in infants." In the end, the ER doctor told us that the urgent care doctor clearly does not know much about pediatrics and gave us wrong information. Our son just has a virus and we have to wait it out. The vomiting is due to his belly being overfull, so we were instructed to feed less ounces more frequently. We got back home at 3:30 am. So overall, we went through hell just to find out this all could have been avoided had the urgent care doctor actually not given us information that 1) sent us into an absolute panic 2) was not even a likely diagnosis based on symptoms and the age of our son. We will never return here. Ever. We were advised by the ER doctor that there is only one actual pediatric urgent care in this area - it's in Rancho Cucamonga. This place does not know how to service children, an not only that, will send parents into an absolute panic thinking their child has a condition that will require surgery....THE. WORST.

Sep 2022

Unfortunately I have nothing but inconviences and frustration when visiting my daughter's health care provider here. The quality control need to be checked. Today I arrived at 2pm with my daughter who is handicapped and in a wheelchair for a visit. The desk tell me her appointment was an 11o'clock appointment which I never would have booked. There should have been a confirmation call. Health care providers need to step up their game!

Sep 2022

I had a bad experience here about 4 years ago and only just recently went back for the first time. I was a bit upset that they made me do another unnecessary (but required) "establishment of care" visit before my physical as it had been more than 2 years since my last. However, they ended up doing my physical on that same day because I didn't have much medical history to talk about (I appreciated that). I'll give 5 stars for the friendly and professional receptionist, PA, nurse, and phlebotomist I interacted with. However, I still find their system very archaic and redundant. They make you fill out gobs of paperwork that could all be done from home online, then ask you (verbally) most of the same questions you just filled out (do you smoke? etc), and make you schedule an entire extra visit to discuss this stuff.