Rosa Navarro, MD

Aug 2024

My primary care doctor referred me to this pain management doctor. The mistake I made was not thinking about looking at reviews before going. I was actually in the office filling out paperwork and dealing with the office staff up front and It was with this experience that I thought I should have a look at the reviews. What I found completely supported what I was experiencing which was the rudest staff I have ever encountered at a doctors office.. What was clearly obvious was that for all the negative reviews which spoke to this lack of professionalism and lack of courtesy (down right rudeness), someone from the office had actually replied with a standard response which was of no help. They have seen all the ratings, all speaking to the same thing and here I was going through it myself. The fact that after all the ratings, they still have this going on in the office is when I felt this was the wrong place for me. The office is also downright tacky, unlike any other pain management doctors office I had been to in over 30 years. I hope you are not reading this because you made the same mistake I did.

Aug 2024

PLEASE REROUTE YOUR REFERRAL!! Receptionist Erica and Manager Carmen were completely unprofessional and extremely rude when attempting to schedule a 1st time appt. At some point the receptionist denied medical care after going back and forth with me about basic intake questions. Manager answered the phone yelling, "YES??!" with attitude. Horrible clinic and can't imagine how they treat their patients in clinic.

Apr 2024

Dr Navarro, with all due respect you should feel ashamed for so many bad reviews. I was her patient for 5 years, and I repeatedly tolerated a lack of professional ethics on the part of the doctor, and some of her workers. In my personal experience, those who attended the front desk and the person in charge of insurance collections treated the patient with very little respect, including Dr. Navarro, who demanded a new referral from my primary doctor after 5 years of treatment. When I finally got the new referral, Dr. Navarro denied me care because she said that she didn't have any treatment for me, that it would be better for me to look for another doctor. And I called...read full review