This place has gone downhill since Covid. They never respond to calls, always forwarded to a voicemail. They don't even return your calls for appointments or questions you have for your pet. No communication at all! Will be changing to another vet!!!!!
October 2022
Rude, disrespectful ancillary staff when questioned about duplicate and exorbitant prices charged for pending surgical procedure. Staff very nasty. Also, duplicate online requests to fill out paperwork online beforehand. Paperwork forms filled out as requested online. Then, when you arrive all paperwork has to be filled out again in hard copy. Very disorganized! Will never recommend or return. Staff needs to learn they are not the only business in town. Customer service training needed ASAP!
September 2022
I have been taking my dogs here for the past couple of years and I would say that my experiences have always been inconsistent. The front desk staff is very dismissive and majority of the time rude and blunt. But once you get past them the doctors are great. I'm not saying that the entire staff there is unpleasant but I do feel sometimes that when I walk in I am an inconvenience or feel invisibility until I speak up as they will not initiate conversation. They used to hold shot clinics but since covid they have stopped it indefinitely. The doctors from my last visit was very honest and helpful in getting a prescription for my dogs allergies and saved me money on... read full review
This place has gone downhill since Covid. They never respond to calls, always forwarded to a voicemail. They don't even return your calls for appointments or questions you have for your pet. No communication at all! Will be changing to another vet!!!!!
Rude, disrespectful ancillary staff when questioned about duplicate and exorbitant prices charged for pending surgical procedure. Staff very nasty. Also, duplicate online requests to fill out paperwork online beforehand. Paperwork forms filled out as requested online. Then, when you arrive all paperwork has to be filled out again in hard copy. Very disorganized! Will never recommend or return. Staff needs to learn they are not the only business in town. Customer service training needed ASAP!
I have been taking my dogs here for the past couple of years and I would say that my experiences have always been inconsistent. The front desk staff is very dismissive and majority of the time rude and blunt. But once you get past them the doctors are great. I'm not saying that the entire staff there is unpleasant but I do feel sometimes that when I walk in I am an inconvenience or feel invisibility until I speak up as they will not initiate conversation. They used to hold shot clinics but since covid they have stopped it indefinitely. The doctors from my last visit was very honest and helpful in getting a prescription for my dogs allergies and saved me money on... read full review