Chino Hills Urgent Care Center

Jun 2024

I switch PCP because my former PCP, was out of contract with my medical group and was in contract negotiations. So my insurance assigned me to this clinic. I was incredibly upset and frustrated with this clinic. It took them 8 days to send my prescription refill to my pharmacy. My pharmacy tried to contact them every day electronically, fax and even personally called them a couple of times to get my prescription filled. I also called them everyday to no avail. I finally went to the clinic to talk to them directly only to be given the run around and still they didn't send my prescription refill to my pharmacy. Seeing how frustrated I was, the front desk person said to me that it's nothing personal and they treat every patient the same. If true, then I think this is a red flag for all their patients. The staff didn't really care and wouldn't go out of their way to help you. The prescriptions I needed filled were for my diabetes and high blood pressure. I'm lucky that I didn't go into a diabetic coma or have a stroke for going without my prescriptions for a couple of days. I filed a grievance with my insurance against this clinic. I wasn't about to go through this again with them when I need my prescription refilled next time. So I contacted my former PCP and ask if they were back with my medical group. They said yes and I quickly called my insurance to switch back. Never again will I got to Family Health Care Clinic.

Apr 2024

Don't go here. The Doctor wrote the wrong x-ray order on the other side,doesn't tell me the result over the phone, and only tells me when I make a reservation and meet the Doctor.

Nov 2023

Extremely worst experience I never had! Extremely long waiting time, 3 hours waiting after you check in. And then nobody take care of you after you enter the room. Waiting for another extremely long time to see the doctor. If it’s an urgent care, people will dead. Do not waste your time