The son of the owner was a brat and didn’t do the work how I asked. It cost more than quoted and the quality didn’t match. Maybe they do simple things well.
July 2023
Calling around looking for someone to install our already-bought Home Depot countertops I came across Chico Custom Countertops. They posed valid arguments as to why I shouldn't install them but have new ones built and one installed by the same company. Fair enough, we set up a time for them to come out and take measurements and confirm what we wanted. That went well but after that... I called and left at least 5-6 messages on the machine and spoke to someone at least 6 times in about 3-5 weeks' time. NOT ONE CALL BACK!!! Excuses about being really busy, out doing bids, at lunch so on and so forth. The last time I tried was 2 weeks ago and I gave up. Most unprofessional... read full review
July 2023
This owner Shane is a liar. I went here twice in my life and the first time he said he he had been in the countertop business for 48 + years and looking like he was around 50-65 notice i gave him the benefit of the doubt. I'm sure he forgot me when I came to talk about how his "AMAZING ACRILC" that had a 15 year warranty which I paid an extra $4300 for since he made it sound like it was a good deal. So I came back 5 years later this guy must not know anything about countertops because he was helping a customer he told the exact same story he was selling me 5 years ago. I have pretty good memory but This guy was literally saying the same story of how he... read full review
The son of the owner was a brat and didn’t do the work how I asked. It cost more than quoted and the quality didn’t match. Maybe they do simple things well.
Calling around looking for someone to install our already-bought Home Depot countertops I came across Chico Custom Countertops. They posed valid arguments as to why I shouldn't install them but have new ones built and one installed by the same company. Fair enough, we set up a time for them to come out and take measurements and confirm what we wanted. That went well but after that... I called and left at least 5-6 messages on the machine and spoke to someone at least 6 times in about 3-5 weeks' time. NOT ONE CALL BACK!!! Excuses about being really busy, out doing bids, at lunch so on and so forth. The last time I tried was 2 weeks ago and I gave up. Most unprofessional... read full review
This owner Shane is a liar. I went here twice in my life and the first time he said he he had been in the countertop business for 48 + years and looking like he was around 50-65 notice i gave him the benefit of the doubt. I'm sure he forgot me when I came to talk about how his "AMAZING ACRILC" that had a 15 year warranty which I paid an extra $4300 for since he made it sound like it was a good deal. So I came back 5 years later this guy must not know anything about countertops because he was helping a customer he told the exact same story he was selling me 5 years ago. I have pretty good memory but This guy was literally saying the same story of how he... read full review