Reviews for Thomas Pools and Spas

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Mar 2024

We had our 20k gallon pool and spa built about 5 years ago, and it’s been an amazing part of our lives. The price was good and so was the process. Todd the owner was there every step of the way. What really sets this company apart is that over the past 5 years we have been enjoying this pool I have texted Todd anytime I had a question or any issue. Every time he responded with I’ll take care of it. I can’t begin to say how great full I am that he cares about his customers even after he’s been paid and done. The piece of mind that gives is incredible and impossible to put a price tag on! I highly recommend this company!
Sep 2023

in October we contacted this company for a pool costing $65,000 which we approved. The construction company who dug it out and did the gunite work and tile was awesome.but because of miss communication on the company's part the tile that was to be in the steps didn't get installed and the guys who was to do the rails took wrong measurements and took I've a month. when the came back to put rails in the guys broke the cement and from drilling a bigger holes drilled into the pipe. finally after another month rail was put in but noticed that underneath they did cement the corner where the tile is wasnt fixed. have contacted them many time with no prevail. very bad on communicating...read full review
Mar 2023

This review is long overdue, as Thomas Pools and Spa completed our pool in February 2022. We pursued bids from multiple companies but decided on Thomas Pools because they are a family-owned business, and we couldn't be happier with that decision.Kaytea managed a portion of our build; she was professional and easy to communicate with. I can't say enough good things about her and the exceptional level of service she provided. I asked several questions throughout the build, yet she was always happy to answer. Charlie and Jimmy built our incredible grotto and our deck. We discussed our design with Charlie, and he delivered. He was as excited as we were about the project and...read full review