Oh my gosh these guys saved my vacation! I ripped my contact lens while visiting from out of state and this office was able to replace my lens for me same day even though I have a strong prescription. I am SO grateful and cannot give enough praise! Definitely…hehe…contact them for your optometry needs.
September 2023
TL'DR: Disappointed and Frustrated at SchedulingHad a frustrating morning at this eye doctor's office. Took my family there for our appointment, and they had us on the wrong date. Super annoying and threw off our whole morning, including getting the kids to school on time.You might think it's weird that I showed up even though I didn't get an appointment reminder, but I searched and never got any text messages from my previous appointments so I just assumed they don't remind me. Maybe a suggestion is to add in text reminders so people can point out when the date/time is not expected.Also felt a bit uncomfortable with how they talked down about... read full review
June 2023
Customer service is great! Our whole family has been going to Visual Insight for the last 4 years. Dr. Haw is awesome with my boys and always explains things to us clearly and takes her time with a thorough check up. The staff are all friendly and have helped answer all our questions. So happy we found this office!
Oh my gosh these guys saved my vacation! I ripped my contact lens while visiting from out of state and this office was able to replace my lens for me same day even though I have a strong prescription. I am SO grateful and cannot give enough praise! Definitely…hehe…contact them for your optometry needs.
TL'DR: Disappointed and Frustrated at SchedulingHad a frustrating morning at this eye doctor's office. Took my family there for our appointment, and they had us on the wrong date. Super annoying and threw off our whole morning, including getting the kids to school on time.You might think it's weird that I showed up even though I didn't get an appointment reminder, but I searched and never got any text messages from my previous appointments so I just assumed they don't remind me. Maybe a suggestion is to add in text reminders so people can point out when the date/time is not expected.Also felt a bit uncomfortable with how they talked down about... read full review
Customer service is great! Our whole family has been going to Visual Insight for the last 4 years. Dr. Haw is awesome with my boys and always explains things to us clearly and takes her time with a thorough check up. The staff are all friendly and have helped answer all our questions. So happy we found this office!