Reviews for Visual Insight Optometry

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Nov 2023

Oh my gosh these guys saved my vacation! I ripped my contact lens while visiting from out of state and this office was able to replace my lens for me same day even though I have a strong prescription. I am SO grateful and cannot give enough praise! Definitely…hehe…contact them for your optometry needs.
Sep 2023

TL'DR: Disappointed and Frustrated at SchedulingHad a frustrating morning at this eye doctor's office. Took my family there for our appointment, and they had us on the wrong date. Super annoying and threw off our whole morning, including getting the kids to school on time.You might think it's weird that I showed up even though I didn't get an appointment reminder, but I searched and never got any text messages from my previous appointments so I just assumed they don't remind me. Maybe a suggestion is to add in text reminders so people can point out when the date/time is not expected.Also felt a bit uncomfortable with how they talked down about Jins glasses. I own a bunch of pairs of Jins and really like them, especially how you can get them same day for a fraction of the cost, so it was just a bummer to hear that. Was hoping to support local business, but this experience has made me rethink going back to there.However I do want to say that this review is not directed at the optometrist. She was thorough and professional, and very personable. I added back in a star for that.Thanks for reading!----------Update: I'm adding back in 3 stars because Dr. Haw called me and apologized about the scheduling mix up even though it's not her fault, and she was very genuine and empathetic. I appreciate her doing that. She also mentioned they are setting this text message system up so hopefully these sort of situations can be avoided in the future.I can tell she really cares about her clients. And honestly no one needs any more negativity in this world
Jun 2023

Customer service is great! Our whole family has been going to Visual Insight for the last 4 years. Dr. Haw is awesome with my boys and always explains things to us clearly and takes her time with a thorough check up. The staff are all friendly and have helped answer all our questions. So happy we found this office!