About Progressive Urgent Care - Castro Valley
Progressive Urgent Care receives high praise from its patients. The office staff is consistently kind, helpful, and attentive, making walk-in visits smooth and stress-free. Patients appreciate the personal touch and feel valued, often returning for future visits. The doctors, including Dr. SaifulRahman, are caring, professional, and dedicated to providing top-notch care. Despite the common expectation that urgent care can be slow, many customers find that the staff works quickly to take care of their needs, even during busy times. Patients also value the medical expertise and compassionate treatment they receive, especially when dealing with issues like lingering coughs or asthma concerns. The staff's considerate attitude and ability to handle urgent cases efficiently make Progressive Urgent Care a trusted choice. Overall, the clinic stands out as a reliable healthcare provider, with many patients choosing it repeatedly over other options.
I went here 5/3/25 with an appointment. I needed a referral and they said I was not assigned to them yet. The staff went above and beyond and the owner called their insurance agent. Apparently my insurance company is not informing people like me it takes a few days to show in the system. I am currently on the phone with them since this place shows my old dr and insurance and my new insurance says no I am assigned. They went ahead and pushed my paperwork through so I could be seen. I want to give a huge shout out and I am sorry I got frustrated that day. I am 17 weeks pregnant and trying not to have a gap in my OB care. TY again staff at Progressive Urgent care.
They state they don't close until 9pm 7 days a week yet when I stopped by at 730 they were closed even though all the signs stated open. Both gates were closed!! They also only answer the phone when they feel like it and when they do they put you on hold for over 20mins and if you try calling back they won't answer. Voicemail full meaning they don't bother listening to Voicemails. Don't waste your time or money here.
Been here a couple times when I needed care sooner than my doctor's schedule could permit. Always had a good experience, just call ahead and see if you can get an appointment, and expect it will take time to be seen because of the short turnaround in care. Front of house and nurses are friendly!